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These Guidelines were developed as part of OCASI’s Mental Health Promotion in Immigrant and Refugee Serving Organizations initiative. They are meant to support anyone who interacts with the public on behalf of OCASI or similar organizations. The Guidelines are flexible and can be

This course provides participants with an interactive way of learning and discussing ways to address oppressive incidents occurring against LGBTQIA+ service-users and service-providers, and enables participants to do so alongside fellow service providers from across Ontario.

This toolkit is designed to help frontline workers in settlement agencies and advocates introduce newcomers with disabilities to both the Disability Tax Credit and Registered Disability Saving Plan, explain the benefits of these programs, the eligibility criteria, and to guide

Many organizations and individuals have used OCASI’s training guide Immigrant Settlement Counselling as a resource and a reference since it was published in 1990 and updated in 2000.

• Date: Oct 1, 2025 – Jan 30, 2026
• Location: Online at learnatwork.ca
• Registration deadline: Oct 30, 2025 (Self-enroll and start learning)

About this Course

The professional development e-learning course Training for Employment Support Services is designed to provide you with the

• Date: Oct 1, 2025 – Jan 30, 2026
• Location: Online at learnatwork.ca 
• Registration deadline: Oct 30, 2025 (Self-enroll and start learning)

About this Course

The professional development e-learning course Foundation of Settlement Work Level 1 is a four-week e-learning course that

Quick Summary

Ontario Works (OW) and Ontario Disability Support Program (ODSP) caseworkers can refer eligible clients to the Literacy and Basic Skills (LBS) program, which is offered through the Ministry of Labour, Immigration, Training, and Skills Development (MLITSD). The

LINC 5-7 Classroom Activities was developed for Language Instruction for Newcomers to Canada (LINC) levels 5-7 instructors in Ontario.

What is RSV?

Respiratory syncytial virus (RSV) causes an illness that affects the airway and lungs, especially in babies and young children. 

RSV often leads to cold-like symptoms and is the most common cause of a chest infection called bronchiolitis. Babies and young children

Are you a community worker who fields questions about the law from service users? This information is designed to highlight legal information and services to support you in your day-to-day work.

Quick links:

• Legal information and services: stepstojustice.ca
• Free publications: cleo