The Intake and Client Service Specialist is IWC’s specialist in customer service. They are the first contact for IWC’s diverse client base, and a strategist towards providing the highest levels of customer service in person, online and by phone. In collaboration with IWC Communications team, the Intake and Client Service Specialist uses social and multi-media as key tools in client engagement, outreach and service. The client service specialist provides support to IWC’s programs as follows: communications, scheduling, documentation and administrative support. This position works in collaboration with the Centre’s teams towards facilitating settlement and employment, access and the participation of Immigrants to achieve social and economic success as essential partners in Hamilton’s prosperity.