Chapter 7: Telephone Calls

The following e-activities are based on Chapter 7 of the LINC 5-7 Classroom Activities, Volume 2. A printable version of these volumes, accompanying audio files, and the e-activities can be accessed through the SettlementAtWork.Org Wiki on the Language Training page. These resources were developed by the Toronto Catholic District School Board (2010), with funding from Citizenship and Immigration Canada (Ontario Region). The e-resources are designed to be used in a blended learning context, where learners and instructors meet face-to-face and utilize a combination of both the print and online resources. Please note that the linguistic complexity of the two resource types (print and e-activities) is not always congruent. The online versions of some of the activities are generally more accessible to learners at a lower benchmark level than the print versions.

LINC 5 Telephone Calls page
LINC 6 Telephone Calls page
LINC 7 Telephone Calls page
1
page
 Introduction to Telephone Calls 1, 2
2
page
 Telephone Terminology 1, 2, 3, 4
3
page
 Using the Telephone 1, 2, 3, 4, 5, 6
4
page
 Telephone Phrasal Verbs 1, 2, 3
5
page
 Identifying Yourself on the Phone 1, 2
6
page
 Calling for Information 1, 2
7
page
 Grammar in Context: Indirect Questions 1, 2, 3, 4
8
page
 Calling About an Appointment 1, 2, 3, 4, 5, 6, 7
9
page
 Calling About a Missed Appointment 1, 2
10
page
 Active Listening Strategies 1, 2, 3, 4
11
page
 Informal Calls: Calling a Friend 1, 2, 3
12
page
 Calling a Friend: Informal Invitation 1, 2, 3
13
page
 Recording Personal Voice Mail Greetings 1, 2, 3. 4
14
page
 Voice Mail Messages 1, 2, 3, 4
15
page
 Grammar In Context: Prepositional Collocations 1
16
page
 Automated Voice Menus 1, 2, 3, 4
1
page
 Introduction to Telephone Calls 1, 2, 3, 4
2
page
 Professional Calls 1, 2
3
page
 Your Voice on the Telephone 1, 2, 3
4
page
 Making Arrangements on the Phone 1, 2
5
page
 Asking for Information 1
6
page
 Telephone Strategies 1, 2
7
page
 Making and Responding to Complaints1, 2, 3, 4
8
page
 Leaving Voice Mail Messages 1
9
page
 Taking a Message from Voice Mail Messages 1, 2, 3, 4, 5
10
page
 Grammar in Context: Reported Speech 1
11
page
 Choosing a Cell Phone Plan 1, 2, 3
12
page
 Automated Information Lines: Environment Canada 1, 2
1
page
 Introduction to Telephone Calls 1, 2, 3
2
page
 Taking Live Messages 1, 2, 3, 4, 5, 6, 7, 8
3
page
 Taking Messages: Abbreviations 1, 2, 3, 4
4
page
 Taking Notes from Voice Mail Messages 1, 2, 3, 4
5
page
 Expressing Sympathy and Empathy 1, 2
6
page
 Responding to Complaints on the Phone 1, 2, 3
7
page
 Responding to Telemarketers 1, 2, 3, 4, 5, 6
8
page
 Automated Voice Menu 1, 2, 3, 4

Please email your comments or feedback to linc.activities@yahoo.ca.