Youth Worker

Job city: 
Job region: 
Application Deadline: 
Monday, June 24, 2019 - 4:00pm
Job terms: 


In cooperation with the Youth Services Coordinator and Executive Director, establish goals and time frames for the implementation and ongoing operation of a comprehensive newcomer youth program, following a case management and holistic approach.


  • As part of a multi-disciplinary team, develop and implement all youth activities and initiatives, helping clients to become/remain connected to their community
  • Monitoring the quality of service provided by the program to ensure that the needs of clients and the general public are being met in a timely, through and friendly manner
  • Performing duties as a self-directed customer service ambassador who is assertive, motivated,
    detailed and creative; ability to anticipate needs and initiate appropriate action
  • Updating social media accounts and podcasting
  • Delivering presentations to a variety of audiences
  • Referrals – connect newcomers to a wide array of internal and external supports
  • Assessment – determine client needs and identify emerging issues and best practices
  • Administration – prepare and submit progress and summary reports. Maintain and report statistics for reporting in compliance with stakeholder agreements
  • Quality assurance – ensure accuracy and thoroughness is achieved in the capturing, organizing,
    maintaining and reporting of all client data, forms, statistics and databases
  • Understanding the outcomes measurement framework of the organization and developing processes to reach and maintain these requirements


Required Experience

  • Completed or working toward the completion of post-secondary education in one of the following areas: Child & Youth Worker, Recreation & Leisure Studies, Child Studies or Social Service Worker
  • Acceptable alternative could be formal education in one of the following areas: Human Resource;
    Management; Public Relations; Corporate Communications or Marketing Communications
    Management, plus relevant working experience
  • Preferred to have at least one year of experience working with youth (ages 13-24)
  • Police clearance certificate
  • Driver’s license and accessed to an insured vehicle
  • Desired current certification:
    • CPR/First Aid
    • Safety Care
    • Motivational counselling techniques
    • Crisis Prevention/Non-Violent Intervention (CPI)
    • Applied Suicide Intervention Skills Training (ASIST)

Essential Skills / Abilities

  • Ability to advocate for clients and provide individualized service navigation
  • Excellent judgment and decision making with a strong sense of professional boundaries
  • Excellent written and verbal communication skills
  • Proficient English language skills and preferred second language: Arabic or Spanish
  • Strong interpersonal, time management, problem-solving and creativity skills
  • Comfortable creating and delivering presentations to a variety of audiences
  • Ability to accurately collect, manage and report data to direct supervisor for reporting purposes
  • Flexible, self-directed, team-player who is able to work effectively with minimal supervision
  • Demonstrable computer skills including use of Microsoft Office - Excel, Access, Word and PowerPoint
  • Experience in developing and maintaining community relationships and partnerships
  • Involvement with activities or special event planning - managing logistics and resources
  • Ability to work flexibly - days, evenings and weekends

How to Apply:

Please submit cover letter and resume to:

Emily Kovacs, Executive Director


Thank you to all applicants for applying. However, we regret that only candidates selected for an interview will be contacted. No telephone inquiries please.