Youth Worker

Job city: 
St. Catharines
Job region: 
Application Deadline: 
Wednesday, June 19, 2019 - 4:00pm
Job terms: 
Full-time contract


Reporting to the Youth Services Coordinator, the Youth Worker is responsible for building the capacity of programming for newcomer youth (ages 13-24) through the delivery of activities, outings and events, promoting community engagement and an active lifestyle.

Position Summary:

  • In cooperation with the Youth Services Coordinator and Executive Director, establish goals and timeframes for the implementation and ongoing operation of a comprehensive newcomer youth program, following a case management and holistic approach
  • As part of a multi-disciplinary team, develop and implement all youth activities and initiatives, helping clients to become/remain connected to their community
  • Monitoring the quality of service provided by the program to ensure that the needs of clients and the general public are being met in a timely, through and friendly manner
  • Performing duties as a self-directed customer service ambassador who is assertive, motivated, detailed and creative; ability to anticipate needs and initiate appropriate action
  • Updating social media accounts and podcasting
  • Delivering presentations to a variety of audiences
  • Referrals - connect newcomers to a wide array of internal and external supports
  • Assessment - determine client needs and identify emerging issues and best practices
  • Administration - prepare and submit progress and summary reports. Maintain and report statistics for reporting in compliance with stakeholder agreements
  • Quality assurance - ensure accuracy and thoroughness is achieved in the capturing, organizing, maintaining and reporting of all client data, forms, statistics and databases
  • Understanding the outcomes measurement framework of the organization and developing processes to reach and maintain these requirements


  • Completed or working toward the completion of post-secondary education in one of the following areas: Child & Youth Worker, Recreation & Leisure Studies, Child Studies or Social Service Worker. Acceptable alternative could be formal education in one of the following areas: Human Resource Management; Public Relations; Corporate Communications or Marketing Communications Management, plus relevant working experience.
  • Preferred to have at least one year of experience working with youth (ages 13-24)
  • Police clearance certificate
  • Driver’s license and accessed to an insured vehicle
  • Desired current certification:
    • CPR/First Aid
    • Safety Care
    • Motivational counselling techniques
    • Crisis Prevention/Non-Violent Intervention (CPI)
    • Applied Suicide Intervention Skills Training (ASIST)

Essential Skills / Abilities

  • Ability to advocate for clients and provide individualized service navigation
  • Excellent judgment and decision making with a strong sense of professional boundaries
  • Excellent written and verbal communication skills
  • Proficient English language skills and preferred second language: Arabic or Spanish
  • Strong interpersonal, time management, problem-solving and creativity skills
  • Comfortable creating and delivering presentations to a variety of audiences
  • Ability to accurately collect, manage and report data to direct supervisor for reporting purposes
  • Flexible, self-directed, team-player who is able to work effectively with minimal supervision
  • Demonstrable computer skills including use of Microsoft Office - Excel, Access, Word and PowerPoint
  • Experience in developing and maintaining community relationships and partnerships
  • Involvement with activities or special event planning - managing logistics and resources
  • Ability to work flexibly - days, evenings and weekends

Expected start date is July 2nd, 2019.

How to Apply:

Please submit a resume and cover letter, before 4:00 p.m. by June 19th, 2019 to:

Emily Kovacs, Executive Director


Interviews for selected candidates will take place on Wednesday June 26th, 2019.

Niagara Folk Arts Multicultural Centre - NFAMC embraces diversity and is committed to creating an inclusive workplace and welcomes applications from all qualified persons. Our objective is to attract and engage highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences, perspectives and skill sets. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the Executive Director with an acceptable amount of advance notice.

Thank you to all applicants for applying. However, we regret that only candidates selected for an interview will be contacted.