Trainer/Learning Specialist YWCA JUMP Scarborough

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, January 14, 2019 - 5:00pm
Job terms: 
Full-time contract


YWCA Toronto has several free employment programs throughout the city that assist up to 4,900 women in their job search every year. We help women: find work, prepare for employment, acquire training that will lead to employment, access second careers, find paid and unpaid job placements, and gain access to the latest labour market information and research. YWCA JUMP Scarborough is a settlement program with a focus on employment for newcomer women funded by Immigration, Refugees and Citizenship Canada (IRCC). The program helps women explore career options, build skills, search for jobs and integrate into Canadian society.

The Trainer/Learning Specialist position as part of JUMP Scarborough team researches, designs and delivers a variety of personal, professional, and skills building courses and workshops. The position reviews, writes and edits existing training material and provides final edits to new training curricula ensuring printing readiness.


Reporting to the Manager of YWCA JUMP Scarborough, the Trainer/Learning Specialist responsibilities include:

  • Works with the Program Manager in identifying areas for program development, growth and expansion
  • leads the team into creating new digital training services and distance learning programs
  • researches skills training trends and leads the development of new training material and learning programs 
  • stays abreast of developments and trends in areas of settlement services, skills training, facilitation and adult education principles geared to newcomer and refugee women
  • responsible for final edits of all training material and producing the learner’s workbooks and trainer’s curriculum ready for printing
  • conducts training assessments and surveys specific to newcomer and refugee women’s needs and produces statistical and analytical reports on results
  • advises the manager on available distance learning software and trends for one-on-one services and group learning
  • delivers personal and professional growth workshops (such as Cashier, Retail & Customer Service, Food Handling, Essential Skills for Employment, Life Skills, Communications for the Workplace, Entrepreneurial Skills for Home Based Business and Clerical Office Administration) in collaboration with Settlement Counsellors, other trainers and facilitators
  • participates in proposal writing, developing promotional material, writing newsletters articles and contributing to producing reports as needed
  • assists with marketing events, including presenting at conferences and attending displaying tables at trade shows
  • able to work independently on-site and off-site locations and apply considerable judgment and critical analysis in unpredictable situations to ensure successful outcomes are achieved


  • In-depth knowledge in a specialized discipline normally acquired through completion of an undergraduate degree in areas of a) adult education or a related discipline, and b) English, Communications, or a related discipline, c) Training and Development, or related discipline
  • 3-5 years directly related work experience
  • demonstrated understanding of group learning theories and practices at an advanced level
  • superior group facilitation and presentation skills
  • advance command of training & presentations’ technology and software programs
  • professional writing and editing skills
  • excellent interpersonal skills and demonstrated commitment to ongoing professional development
  • Life Skills Coaching and Personality Dimensions training assets are assets
  • CTDP-Certified Training and Development Professional credential an asset
  • knowledge and experience in career counselling theory and practice is an asset
  • access to a motor vehicle and valid driver’s license

Core Competencies:  The employee is expected to:

  • Engage in a self-reflective and collaborative practice that is non-judgmental and compassionate and reflects the mission of YWCA Toronto
  • incorporate principles of anti-oppression and equity in responding to the service needs of women and children and work toward removing systemic barriers to independence and wellbeing
  • demonstrate respect, consideration and acceptance of the opinions of others while expressing her own expertise and effectively utilizing relevant resources and specialists
  • consistently collaborate with team members, sharing ideas and differences openly
  • be receptive to new ideas and adapt to change as necessary ;
  • value the contribution of others and take action to strengthen partnerships and support others to achieve effective outcomes
  • demonstrate commitment to ongoing personal and professional development

Must be available to work flexible hours, including occasional evenings and weekends.
This is a 35 hours per week (contract) position for three months, with the potential for extension to 12 months
The hours of work for this position are 35 hours per week
The hourly rate for this position is $25.61 per hour
Contract Start date:  January 21, 2019
Contract End date:  March 31, 2019

Please note: A police reference check is required by the successful candidate prior to hiring. YWCA is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit.

How to apply:

Please submit your cover letter and résumé by Monday, January 14, 2019 to:

Sahar Haghjoo, Manager of JUMP Scarborough
3090 Kingston Road, Suite 205
Scarborough, ON, M1M 1P2


Please quote JOB ID number JUMP0167 and your name in the subject line.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations.  YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.

Thank you to all candidates for their interest, only those selected for an interview will be contacted.  No telephone enquiries please.