Support Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, February 24, 2020 - 11:45pm
Job terms: 


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at

The Client Support Services (CSS) program provides intensive settlement case management services to government-assisted refugees once they have arrived in the Greater Toronto Area in order to facilitate a healthy transition to life in Canada and a successful and positive resettlement experience. It provides services through an itinerant case management model where clients are provided settlement supports and referrals depending on their unique social determinants of health.


  • Deliver a client-centered service model to support Government Assisted Refugees in the first 12-to-18 months upon arrival in Canada
  • Provide case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up and advocacy to assist clients to live independently and integrate successfully using anti-oppressive and empowerment-based practices
  • Provide individual, family and group support to clients according to level of needs and language with a focus on support to transgender clients
  • Provide information and referral to a wide array of community agencies, professional services, settlement and social services, etc. across the Greater Toronto Area
  • Liaise and advocate with community agencies in the areas where GAR clients live in order to bridge the services needs of this population
  • Maintain thorough documentation of client cases according to nationally established standards for the CSS program, using case management software
  • Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements
  • Assist with the monitoring and evaluation of the program on an on-going basis, recommending service delivery changes to supervisor and assisting with their implementation when necessary


  • Post-Secondary Degree in Social Services, or equivalent. Social Work Degree such as a BSW is an asset
  • One (1) year experience working with refugees, survivors of torture, persecution, war or abuse
  • Must be able to speak at least one of the following languages: Arabic, Kurmanji, Dari/Farsi, Somali, French or Swahili
  • Knowledge of anti-oppressive and empowerment-based practices with refugees, survivors of torture, persecution, war or abuse, including with women and LGBTQ folk, specifically those who identify as transgender
  • Excellent communication, organization and coordination skills
  • Previous case management experience
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically
  • Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite
  • Demonstrated experience in data-entry, documentation and reporting
  • Must have access to a car and be able to drive to various locations across the GTA (including the municipalities of Toronto, Peel, Halton, Durham and York) on a daily basis
  • Vulnerable Sector Screening is required

This is a full time union position scheduled to work 35 hours per week
Start date: March 9, 2020
Starting salary range: $46,385 to $49,922 per annum + benefits
Location: 760 College St. Toronto ON

How to apply:

If you are interested, please quote Reference # 11-20 and send your resume with a cover letter to:

Manager, Staffing & Orientation
COSTI Immigrant Services
1710 Dufferin Street
Toronto, Ontario M6E 3P2


Fax: 416-658-6590

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

Thank you to all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.