Supervisor, Newcomer Services

Summary

COMPANY:

Located on the traditional territories of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, Haudenosaunee, and the Wendat peoples, Skills for Change (SfC) is working towards advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area.

Named Charity Village's Best Non-Profit Employer - Diversity, Equity and Inclusion and winner of the 2021 Canada Volunteer Awards for Innovation, our organization is committed to reducing poverty, improve mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities.
Start your career with SfC and join our 40-year history of creating innovative programming to build welcoming and equitable communities.

GENERAL ACCOUNTABILITY:

With 40 years of operations, Skills for Change is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs including mentoring, employment, settlement, language training together with specialized programs for skilled trades, women, and youth. We have 5 locations across the GTA and serve 16,000 clients annually. We believe we are in the best position to provide thought leadership through evidence-based programming, impact stories and proactive policy advocacy using knowledge mobilization products.

DURATION: Full-time contract position to August 31, 2024

PROGRAM NATURE AND SCOPE:

The Supervisor, Newcomer Services will be responsible for the delivery of newcomer programs within a larger portfolio of newcomer services ensuring objectives, targets and outcomes of newcomer programs are achieved. Reporting directly to the Senior Manager, Newcomer Services, the Supervisor manages frontline staff and has primary responsibility for the current program management and assists in new program development. The Supervisor is also responsible for outreach and networking with a variety of stakeholders to enhance SfC’s competitive position.
The ideal candidate has:
• Ability to identify issues, needs, goal aspirations, skills, abilities, and services needed as well as barriers to accessing those services.
• Team leadership and supervisory skills
• Knowledge of the settlement sector and labour market trends and opportunities for newcomers in the sector
• Sensitivity to, and understanding of, issues and barriers to employment faced by women, immigrants, youth and other disadvantaged groups
• Demonstrated commitment to high standards of culturally sensitive service delivery within an anti-racist and anti-oppressive framework.
• Good organizational skills and ability to multitask in a quick paced work environment while maintaining a high level of accuracy.
• Demonstrated a high degree of initiative, risk management, time management and problem-solving ability.
• Intermediate to master level skills in Microsoft and Google Suite (Word, Excel, and PowerPoint).
• We encourage applications from candidates with lived experience similar to the clients we serve

RESPONSIBILITIES:

• Supervise part-time and/or full-time frontline workers, including goal setting, performance management, professional development opportunities. Ensure that staff remains motivated and engaged in ongoing learning and skills enhancement to better serve the needs of clients.
• Manage the day-to-day activities of the program delivery team, ensuring compliance with policies, procedures and regulations.
• Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis. In consultation with the Senior Manager, Newcomer Services, take timely and corrective action when necessary if program targets are falling behind.
• Support data collection and prepare Initial reports, Interim reports, annual reports, and other reports as required by the funder.
• Monitor the data entry, data quality and integrity in the system by the staff
• Manage budget lines and authorised expenditure within delegated limits and SfC’s financial policies and procedures.
• Produce oral and written reports on engagement level, activity delivery and the development of new programmes / projects. Actively participate in, and contribute to, relevant sub-groups of the Skills for Change.
• Facilitate team decision-making and delegate action items as necessary.
• Work collaboratively with staff and other management team members to create appropriate processes to ensure coordinated, integrated and efficient service delivery to clients across all the agency's programs and services, particularly across locations. Promote and support consistency in service delivery and sharing of resources across sites resulting in smooth program delivery
• Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.
• Support the development of high-quality, winning new program design and proposals by writing and editing proposal sections, developing budgets and budget narratives, and supporting final proposal production for submission to donors.
• Maintain a positive professional relationship and communication links with public and relevant stakeholders.
• In collaboration with Senior Manager, Newcomer Services, initiate community partnerships that will enhance the services offered to clients.
• Identify and develop new services and resources based on client needs and work at continually enhancing service delivery and increasing business intelligence.
• Handle additional tasks as required by the Senior Manager, Newcomer Services

SKILLS, EDUCATION AND ATTRIBUTES:

• A diploma or an undergraduate degree in community development, social work, or other demonstrated experience as it relates to the role
• Minimum 3 years’ experience in program management within the settlement sector, or related program experience, including report preparation, budget monitoring and management.
• Minimum of 3 years experience in a supervisory role in a similar capacity within a non-profit, philanthropy or public-sector environment
• Excellent presentation and facilitation skills.
• Experience working cooperatively with various government and community agencies providing training and employment services.
• Demonstrated excellence in: time management, organization, planning and research skills.
• Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
• Strong leadership and teambuilding skills.
• Strong analytical and problem-solving skills.
• Positive and flexible attitude towards change and willingness to contribute to organizational goals.
• A clear, mandatory vulnerable sector check