Shelter Support Person Evening

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, July 6, 2022 - 11:45pm
Job terms: 
Full-time contract


Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.

This is a full-time union contract position scheduled to work 35 hours per week, evening shifts (3:00 pm – 11:00 pm), mix of weekdays and weekend days
(incumbent is on a secondment)


• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents.
• Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
• Responsible for sorting and distributing mail, including contacting clients.
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts.
• Conducts COVID screening and temperature check for clients.
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports.
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.


• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in a shelters or respite setting
• Excellent communication skills.
• Understanding of issues facing refugees and populations experiencing homelessness.
• Demonstrated experience responding to crises and providing supportive counselling.
• Ability to communicate in other languages is an asset.
• Experience working with refugees is an asset.
• Ability to work independently.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate.
• Must be fully vaccinated against COVID-19.

LOCATION: HWY 401 and Victoria Park
DURATION: July 11, 2022 – December 31, 2022
SALARY: $39,843 – 42,881 per annum
POSTING DATE: June 22, 2022
CLOSING DATE: July 6, 2022

Priority consideration will be given to those on Notice of Recall.

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file, quoting reference # 142-22 to the below link:

How to apply: 
Preferred contact method: