Shelter Support Person

Job city: 
Hwy 401 and Victoria Park, Toronto
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, January 29, 2021 - 11:30pm
Job terms: 
Full-time contract


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, visit website at

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles.

These are non-union contract positions scheduled to work 35 hours per week, Monday to Friday, 7:00 am- 3:00 pm (3 positions).


• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents.
• Responsible for the admission, discharge and profile creation on the database for new clients.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
• Responsible for sorting and distributing mail, including contacting clients.
• Supports the smooth operation of the Centre, which includes responding to emergencies. De-escalates non-violent crises, e.g. client altercation, family conflicts.
• Supports the general office duties such as answering telephones and responding to client issues.
• Conducts COVID screening and temperature check for clients.
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports.


• Community college diploma in community work/human services or equivalent.
• Experience working in homeless shelters or respite sites.
• Excellent communication skills.
• Understanding of issues facing populations experiencing homelessness.
• Demonstrated experience responding to crises.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate.

How to apply: 

Priority consideration will be given to those on Notice of Recall.
Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link: