Settlement Worker (Slovak and/or Spanish-Speaking)

Job city: 
Job region: 
Central Ontario
Application Deadline: 
Thursday, December 8, 2016 - 5:00pm
Job terms: 
Full-time contract

Organization Overview

Thorncliffe Neighburhood Office (TNO) is a community based multicultural, multi- service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park and the surrounding communities though strengthening the quality of individual and community life.

Program/Project Description:

The MCI program stream provides services that facilitate social, economic and civic integrations of newcomers into the community and the society at large. Services provided include needs assessment, service planning, information and referrals, reception and orientation, translation, interpretation and introduction to community resources.

Position Summary:

The Settlement Worker (SW) provides one-on-one and direct services to support the integration process of recent immigrants and refugees. Services include referrals to various services within and outside the community and provide updated and well-researched information relevant to immigrant and refugee needs. The position is responsible for conducting client’s needs assessment and development of a service plan jointly with the clients. This position also requires developing an outreach strategy for the neighbourhood, newcomers and their families; recruiting volunteers and one-on-one mentorship support for the new comers who are new to Canada. Settlement Worker also provide information sessions and workshops on various topics that support the integration process of newcomers and their families. Settlement Worker supports and actively engage in TNO’s community development principles and initiatives. Settlement Workers are competent in several different languages and language skills and are expected to be placed at different settlement programs and locations within the agency or with service partners.


  • Engages clients in intake and assessment process to identify immediate, short, medium and long term settlement needs and devise service plan based on the assessment and client’s needs
  • Provides one-on-one case management and counseling to clients requesting information concerning: employment, housing, referrals, information about services/programs, advocacy, translation and interpretation and civic participation and community engagement
  • Ensures client’s physical safety and emotional well-being as per CMAS and TNO’s Health and Safety Policies
  • Ensures all clients and the community feedback and concerns are addressed in a timely manner and recorded according to TNO’s policies and procedures
  • Plans, prepares and evaluates appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency
  • Inputs data into appropriate data base as specified by the agency
  • Maintains required program records and submits required weekly and monthly reports and as requested by the management of the agency
  • Develops monthly work plan and activities and ensures that all records are kept confidential and secure
  • Develops individualized outreach plans for each assigned service locations in collaboration with other TNO programs or external service providers
  • Actively participates in program’s community development activities including advocacy, outreach and community engagement and empowerment activities
  • Other duties assigned   



  • The minimum level of education preferred is Community College or equivalent with a specialization preferably in Social Services or community based studies


  • Between two to five years of related experience working with newcomers, providing frontline services and outreach experience
  • Experience working with low-income, multi-racial, multi-lingual newcomer communities
  • Experience working from an integrated anti-oppression, LGBTQ+ positive framework


  • Superior oral and written communication skills in Slovak and/or Spanish
  • Proficiency in the use of computers including word and data processing, designing flyers and presentation; projectors, cellphones, phones, fax machines, printers and photocopiers and social media
  • Valid driver’s license and access to a vehicle required
  • Willingness to travel throughout the city as required
  • A successful clearance of criminal record verification and TB test may be required for the position
  • Must be familiar with CNC/CMAS requirements
  • Ensures that all records are kept confidential and secure

Working Conditions:

  • Hours of Work: This position would be required to work 7 hours per week, between 8.30 a.m. to 8:00 p.m. besides evening shifts and weekends as decided by program requirements.
  • Location: This position will be located within any of TNO’s service locations based on community and program requirements. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements

How to apply:

To apply for this position candidates are requested to forward a copy of their application (cover letter, resume and any other document supporting your candidature) by 5 p.m. on Thursday December 8, 2016 to:

Human Resource
Thorncliffe Neighbourhood Office
1 Leaside Park Drive, Unit # 7
Toronto, Ontario, M4H 1R1


Thorncliffe Neighbourhood Office is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code please contact 416-467-0126

Thank you to all applicants for their interest but only those selected for further consideration will be contacted.