Settlement Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, November 22, 2021 - 4:00pm
Job terms: 

About the Organization:

The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/ orientation, language instruction, mental health supports and capacity building workshops, public education and bridging to employment. The Centre is a tech-forward charity that utilizes technology solutions to meet the needs of its stakeholders. As a result, several of our services and programs are delivered in a hybrid format, offering clients and participants to conference-in and to use a variety of online tools.

The Settlement Worker will be responsible for providing settlement and integration assistance to our newcomer clientele, especially to the Dari and / or Pashto refugees who have recently fled Afghanistan, as well as to people from other backgrounds who are either refugee claimants, temporary residents (visitors, students), citizens and clients under precarious immigration status. The essential and key aspect of the Settlement Worker’s role is to deliver accurate services and information so clients can make informed decisions about their life in Canada. Responsibilities of this position will include a combination of settlement, community education, case management and integration counselling services for eligible individuals and their families, through one-on-one or group meetings, in person or via electronic media.

This position will require weekend work and frequent travel between service delivery offices. This is a contract position with a potential end date on March 31st, 2022. This position will report directly to the Settlement Program Manager.


  • Sound understanding on the barriers and challenges faced by Afghan communities as well as the resources available across the GTA
  • Extensive knowledge about the Refugee Claimant Process, Humanitarian and Compassionate Grounds, PreRemoval Risk Assessment, Deportation, Temporary Visa Extension
  • Welcome and register new and returning participants and families to the Settlement Program; Complete initial intake and needs assessments to identify client strengths and needs and make appropriate referrals
  • Experience and/or familiarity with OCMS (OCASI Client Management System) and APRICOT
  • Develop a Settlement Plan with each client and their families and establish a supportive, ongoing relationship with clients and their support system
  • Consult, advocate and liaise with community resources, coalitions, government department, and agencies
  • In relation to the newly arrived and about to arrive refugees from Afghanistan, consult, advocate, and liaise with Sponsor Agreement Holder groups (SAHs), Refugee Assistance Program providers (RAPs), Groups of Five Sponsors and Mosques in Toronto and the GTA
  • Provide ongoing support and referrals to individual clients and families, to assist them in achieving their goals
  • Knowledge and understanding of government applications including – but not limited to – Education (OSAP), Employment Insurance, Ontario Works, ODSP, Immigration, SIN, OHIP; proven experience working with refugee claimants, visitors, international students, and newcomer populations, especially with seniors, youth, children, and women in vulnerable situations
  • Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual clients, including the maintenance of clear and concise case notes; enter client information and follow-up sessions on our internal database (OCMS and APRICOT) on a regular basis
  • Promote services widely, build partnerships with other service providers, and work to connect clients with available resources and information and the communities they live in
  • Work with service users to develop and implement support groups, life skills workshops, and leadership and empowerment programming
  • Input, track, report, and disseminate all relevant information in internal and external databases. Dissemination includes the creation and oversight of a systematic approach to information sharing both with funders and other relevant external partners
  • Work independently as part of a coordinated effort to prioritize tasks in a manner that meets programs needs and objectives
  • Facilitate group sessions and workshops as requested by manager and tailor information sessions to outreach vulnerable populations such as seniors, women, youth, children
  • Attend and actively participate in team meetings and other client-related meetings and program meetings as required
  • Work collaboratively with other settlement workers to identify and address practical needs associated with resettlement stress. Encourage clients to access other relevant MNLCT programs and services available
  • Collaborate with Program Manager and other staff to develop promotion and outreach materials which may include flyer design and distribution
  • Act as a positive role model for clients and fellow staff through embodying the values of the MNLCT and following all the guidelines, policies, and procedures
  • Ensure all intake and settlement services tasks are completed accurately and in a timely manner, including all paperwork associated with the delivery of services
  • Contribute with report preparation to funders
  • Other related duties as assigned


  • University or College education or relevant work experience in Social Work, Community Service Work (Immigration and Refugees), Social Science, Psychology, or other relevant Human Services degree
  • Excellent communication skills within a culturally diverse environment
  • 3 years actively supporting vulnerable populations such as refugee claimants, international students, people without status
  • Minimum 3 years of experience working with newcomers and immigrants going through their settlement process
  • Preference will be given to those with proven working experience in Settlement and/or Employment Counselling
  • Excellent multi-tasking, organizational skills and attention to detail required.
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with clients, staff, and volunteers from different cultural backgrounds
  • Passion for people and social justice. Empathy, cultural sensitivity, and anti-oppression approach
  • Ability to work independently and be a flexible and reliable team player. Maintains a supportive and cooperative environment with colleagues
  • Fluency in English, Dari and Pashto is a requirement
  • Group facilitation skills and cultural competency training
  • Broad knowledge in community and government resources and able to work with minimum supervision
  • Must be available to work evenings and weekends

Mennonite New Life Centre of Toronto
Job Posting: Settlement Worker
Language(s) of services: English, Dari, and Pashto
Hours: 35 hours per week
Duration: November to March 31st, 2022 (with possibility of extension)
Remuneration: $24.27 per hour Number of Positions: 1

How to apply:

Apply by sending your resume and cover letter in a single MS Word or PDF document by November 22nd, 2021 to:

Human Resources


Please quote reference #SWEDP2021 in the subject heading of your application. Please note that only candidates to be interviewed will be contacted.

The Mennonite New Life Centre is committed to employment equity initiatives. We encourage applicants from the communities we serve and members of ethno-racial, aboriginal, immigrant, refugee, LGBT, and disabled community groups to apply and self-identify. Internal and external candidates may apply. The Centre welcomes the opportunity to discuss accommodation and ensure fairness in our hiring process.

Please note that only qualified candidates to be interviewed will be contacted.

Important information about COVID 19: The Mennonite New Life Centre of Toronto is currently offering a hybrid service delivery model that complies with provincial and local health authorities as well as funders’ requirements. In this way, the Centre contributes to the health and safety of clients, students, children, volunteers, staff, and the community in general.

Apply by sending your resume and cover letter in a single MS Word or PDF document to Human Resources by November 22nd, 2021. Please quote reference #SWEDP2021 in the subject heading of your application. Please note that only candidates to be interviewed will be contacted.

For more information about the Mennonite New Life Centre visit