Settlement Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, June 21, 2019 - 5:00pm
Job terms: 


Catholic Crosscultural Services - CCS is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. To this end, CCS is seeking one full-time Settlement Worker to provide settlement information and referral services to immigrants and refugees in the Region of Toronto to aid in their settlement and integration into the community.


  • Provide settlement counselling services, including assessment, information and orientation at CCS offices and other community partner locations
  • Use initial assessment of newcomers to develop personalized settlement plans
  • Provide case management and supportive follow-up
  • Facilitate appropriate internal/external referrals to services required by clients that are not provided by the program
  • Organize, plan and facilitate group sessions to address diverse clients’ needs
  • Provide online assessment, information and orientation
  • Develop and implement community outreach plans to promote CCS programs and services
  • Actively participate in regular team and regional meetings
  • Maintain and update all client information in the OCMS database
  • Prepare and submit timely statistical and progress reports as required
  • Meet all program goals as assigned


  • Settlement Counselling diploma or equivalent training in the human services field
  • Minimum of 2 years’ work experience in the settlement and/or community work sectors
  • Interview, assessment, analytical and problem solving skills
  • Knowledge of community resources and services in Toronto Region
  • Experience with development of materials targeting diverse groups and in multiple formats
  • Familiarity with delivering training in a web-based environment
  • Working knowledge of website maintenance and trouble shooting
  • Understanding of, and sensitivity to, issues affecting immigrant and refugee communities
  • Demonstrated crosscultural communication skills with clients, other agencies and the public
  • Ability to maintain excellent working relationships with community partners
  • Demonstrated ability to work productively in a team setting, and independently
  • Excellent ability to work productively in a MS Office environment
  • Excellent oral and written English skills
  • Written and verbal fluency in French, and one of the following languages: Hindi, Bengali, Gujarati, or Urdu will be considered an asset
  • Good organizational skills, ability to multi-task while maintaining a high level of accuracy in data entry/ collection and reporting
  • Must be able to work every Saturday with ability to work flexible hours, including evenings
  • Driver’s license and access to a vehicle is an asset

This is a full-time position
Hours: 35 per week, Tue-Sat / occasional evenings as required
Salary: Annual Salary 51,833
Location: Toronto

How to Apply:

Please submit cover letter and resume quoting file #T309 no later than 5 pm on June 21st, 2019 to:


Catholic Crosscultural Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. CCS is an equal opportunity employer.

Only candidates selected for an interview will be contacted. No phone calls, please.