Settlement Program Manager

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Saturday, April 1, 2017 - 5:30pm
Job terms: 
Full-time contract


Chinese Family Services of Ontario offers linguistically sensitive and culturally responsive counselling and family services to enhance the functioning and the quality of life of individuals and families.

Supervised by: Executive Director


  • Provide settlement and industry advice to Executive Director to ensure sustainable quality and compliance of the agency’s newcomer settlement practice
  • Act as settlement services advisor and supervisor for a team of settlement workers, registered in good standing with OCSWSSW, on professional development, operational matters and serious occurrences
  • Participate in settlement practice by conducting one-on-one needs assessments, case management, information and orientation, referrals, program development, event planning, and community outreach for clients, and maintain documentation and reporting according to college, funder, and accreditation requirements
  • Manage, plan and monitor agency operations and programs as members of the management team
  • Participate in recruitment, training, and resource development for the agency
  • Act as the resource person for the most updated industry best practices, and funder, college and accreditation compliance standards, and ensure compliance via policy updates, implementation, and staff training
  • Act as agency liaison for external settlement service organizations, partners, and funders
  • Act as ambassador for agency’s settlement practice via participation in research, media interviews, public education, staff education, and marketing according to agency’s strategic plan
  • Assist the Executive Director with funder reporting process and proposal writing for funding
  • Maintain strict confidentiality as outlined in agency privacy and confidentiality policy
  • Other duty/assignment as reasonably assigned by the Executive Director


  • University degree at the Bachelor level of above in a Social Work, Counselling, Human Services, Health Study, Social Studies, or an equivalent field
  • At least 5 years of clinical experience and 2 years in management experience in positions of progressive responsibility
  • Knowledge of sensitivity and commitment to serving the Chinese community in Ontario
  • Advanced supervision and service skills in newcomer settlement
  • Knowledge of laws and regulations around immigration, refugee, and citizenship
  • Fluency in Verbal & Written English and Chinese (Mandarin and/or Cantonese)
  • Proficiency in MS Office software programs and usage of Internet
  • Excellent communication, interpersonal, and time management skills
  • Ability to work independently and as a team member
  • Willingness to work days / evenings, and occasional weekends as required
  • Clearance from a Vulnerable Sector Police Screening

Position Type: Contract Full-time (13-month maternity leave coverage)
Start Date: April 2017
Benefit: Benefit package is available after 6 months of service

How to apply:

Send Letter of Interest and Resume by April 1st, 2017 to:


Thank you in advance for your interest. Only those candidates selected for interviews will be contacted.