Settlement Counsellor (Intake)

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Wednesday, August 14, 2019 - 5:00pm
Job terms: 


OCISO supports immigrants through the journey of making Canada their home by providing creative and responsive programs that are culturally and linguistically appropriate, by building community through mutual respect and partnerships, and by fostering healthy and inclusive spaces for open dialogue and healing.

Position Summary:

The Settlement Counsellor (Intake) promotes the settlement and integration of immigrants and refugees through the provision of initial settlement services to individuals and groups. The service approach incorporates cultural considerations and an awareness of migration experiences. The Settlement Counsellor (Intake) promotes the principles, policies and practices of equity, access and inclusion through advocacy, engagement and the provision of links with supportive organizations.

Reports to: Settlement and Integration Program Manager


  • Assess the initial settlement needs of drop-in and over the phone inquiries
  • Refer clients to settlement counsellors based on identified needs
  • Provide linkages to appropriate OCISO programs and other programs in the community
  • Provide information regarding OCISO services to potential referral sources, other service providers and the community, as requested
  • Remain current on relevant community resources, policies and legislation
  • Maintain required statistics and records
  • Establish and maintain effective relationships with community service providers to bring awareness and knowledge about newcomer settlement needs and settlement services
  • Promote OCISO’s services at community events, information fairs and public forums
  • Sensitize the community regarding immigrant issues through cooperative and constructive working relationships with community stakeholders
  • Demonstrate a commitment to OCISO’s culture of respect management approach and anti-racism/anti oppression policy within the work environment and in the community


  • Bachelor degree in social work or social sciences, and three years related work experience
  • Familiarity with issues related to the settlement and integration of immigrants and refugees
  • In depth knowledge of community resources
  • Highly developed verbal and written communication skills, with an ability to communicate with a broad range of stakeholders including community representatives
  • Effective interpersonal, organizational and cross-cultural communication, negotiation, public relations and public speaking skills
  • Proven ability to work effectively in a multi-disciplinary and multicultural team environment
  • Fluently bilingual in French and English - essential, additional languages are an asset
  • Proficiency with current computer applications including the MS Office Suite, internet based productivity tools and databases

Term: Part-time – 28 hours per week (September 2019 – May, 2020) – Maternity Leave
Salary: $48,600 – $50,500 annually (prorated for part-time).

How to Apply:

Please send a cover letter and a resume to:

Halimah Shaw, H.R. Administrator


Fax: 613-288-2674

OCISO encourage applications from qualified people of all backgrounds, including women, members of visible minorities, Aboriginal peoples, and persons with disabilities.

OCISO is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, OCISO will endeavor to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the H.R. Administrator upon scheduling your interview.

Thank you in advance for your interest. Only those candidates selected for interviews will be conducted.

How to apply: 
Halimah Shaw