Settlement Counsellor

Job city: 
Peel Region
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, December 24, 2020 - 11:45pm
Job terms: 

About the Organization:

Punjabi Community Health Services (PCHS) is a pioneer community based not for profit, charitable organization. PCHS has been fulfilling the needs of the diverse populations for 30 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ sensitive organization.

About the Position:

The Settlement Counsellor’s position is funded by the Ministry of Children, Community, and Social Services (MCCSS). Services delivered under the Newcomer Settlement Program (NSP) will facilitate the social and economic integration of newcomers to Ontario. The ultimate outcome of the program is to help newcomers become fully engaged in all aspects of Canadian life – social, economic, political and cultural. The NSP prioritizes service delivery to underserved populations, particularly newcomers who are not eligible for federally funded settlement services.

Report to: Manager – Newcomer Settlement Programs


  • Outreach and promotion of services to target group for NSP services
  • Client needs assessment, goal setting and service planning
  • One-on-one settlement assistance/counselling to individuals/families
  • Orientation to living in Ontario and resources available to support initial settlement needs
  • Information about relevant services that meet the specific needs of newcomers
  • Referral to other community and government services including language training, employment and skills training, and social, education and healthcare services
  • Facilitation of service access through form filling, interpretation/translation and client advocacy
  • Workshops, information sessions and group activities to provide settlement and orientation information
  • Community development and other activities that facilitate community engagement and connection to social networks
  • Service coordination with other service providers to meet community needs and facilitate access to settlement, language training, employment and other community services
  • Other related duties, as assigned


  • Degree or diploma in social work, social services or other related field
  • Preferred 3 years of experience in settlement services
  • Understanding and knowledge of the marginalized/underserved communities with emphasis on newcomers
  • Experience working with immigrant communities and refugee population
  • Ability to conduct client intake and organize client documentation
  • Experience in building networks and partnerships
  • Excellent working skills of MS Word, Excel, PowerPoint, internet and email
  • Familiarity with Cloud technology and Share-Point is an asset
  • Effective communication skills (written and verbal) with individuals at all levels of the organization
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
  • Ability to work independently, as well as in a team


  • A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
  • Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
  • Current CPR and First-Aid certification
  • Fluency in English and Punjabi/ Hindi/ Urdu languages

Hours: Full Time, 37.5 hours
(Some evenings and weekends work is required)
Position to commence: January 11, 2021 or earlier
Job Posting #SC-NSP-020/2020-21

How to apply:

Please submit resume by December 24, 2020 to the Hiring Committee at:


Please add Job Posting #SC-NSP-020/2020-21 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at

Preferred contact method: