Settlement Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, November 20, 2020 - 11:45pm
Job terms: 

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer community based not for profit, charitable organization. PCHS has been fulfilling the needs of the diverse populations for 30 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ sensitive organization.

About Position:

This Settlement Counsellor’s position is funded by the Immigration, Refugees and Citizenship Canada (IRCC.) This position will facilitate the arrival of immigrants, provide protection to refugees, and offer programming to help newcomers settle in Canada. The ultimate outcome of the program is to help newcomers become fully engaged in all aspects of Canadian life – social, economic, political and cultural.

Report to: Manager – Newcomer Settlement Programs


  • Outreach and promotion of services to the target group
  • Client needs assessment, goal setting and service planning
  • One-on-one settlement assistance/counselling to individuals/families
  • Orientation to living in Canada and resources available to support initial settlement needs
  • Information about relevant services that meet the specific needs of newcomers
  • Referral to other community and government services including language training, employment and skills training, social, education and healthcare services
  • Facilitation of service access through form filling, interpretation/translation and client advocacy
  • Workshops, information sessions and group activities to provide settlement and orientation information
  • Community development and other activities that facilitate community engagement and connection to social networks
  • Service coordination with other service providers to meet community needs and facilitate access to settlement, language training, employment and other community
  • Other related duties as assigned


Education and Experience:

  • Degree or diploma in social work, social services or other related field
  • Preferred 3 years of experience in settlement services
  • Understanding and knowledge of the needs of newcomers from diverse communities
  • Knowledge of Immigration Contribution Agreement Reporting Environment (iCARE) is an asset
  • Ability to organize and conduct group programs
  • Experience in building networks and partnerships

Proficiency in Technology:

  • Excellent working skills of MS Word, Excel, PowerPoint, internet and email
  • Effective written and verbal communication skills as well as presentation skills
  • Familiarity with Cloud technology and Share-Point is an asset

Interpersonal Skills:

  • Effective communication skills with individuals at all levels of the organization
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
  • Excellent written and verbal skills
  • Ability to read, write and speak French is an asset
  • Ability to work independently, as well as in a team


  • Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
  • A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
  • Current CPR and First-Aid certification

Position Type: Full Time
Hours: 37.5 hours(Some evenings and weekends work is required)
Position to commence: December 7, 2020 or earlier

How to apply:

Please submit resume by November 20, 2020 to:

The Hiring Committee


Please add Job Posting # SC-SP-016/2020-21 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at