Senior Manager, Programs and Services and Strategic Innovations

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, May 30, 2019 - 4:00pm
Job terms: 


With 37 years of operations, Skills for Change is a highly respected non-profit with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. Skills for Change provides multi-sited employment, job skills, career exploration through mentoring and entrepreneurship, job development, and language and settlement programs and services throughout the Greater Toronto and Hamilton Areas.

Reporting to the Director Programs and Services manages a portfolio of programs and identifies, investigates and assesses community needs, formulates creative strategies to address them through the development of significant projects, programs


Program Management

  • Manages all aspects of programs from staff leadership, funding relations, reporting, community relations, budgeting and business planning, and other duties per the Manager, programs and services job description
  • Seek new opportunities and develop programs in line with strategic direction
  • Work to design and implement new programs with new and existing partner communities and diverse funders
  • Oversee the development and implementation of a comprehensive operational plan detailing goals, objectives and performance standards for programs
  • Maintain CRM system for all professional contacts including funders, stakeholders, collaborators and outreach
  • Oversee all aspects of contract management and complies with funder reporting requirements
  • Responsible for overseeing program budgets and directly managing budget lines as designated by the CEO
  • Monitor deliverable's of program teams and provides direction to team
  • Work closely with professional managers to build best practices across teams
  • Comply with agency reporting requirements for programs
  • Set program meeting schedules and requirements, relationships and reporting duties at the team level
  • Tender, according to tendering policies and guidelines, and manage related consulting contracts including delivery partners, program evaluations and audits, and contract staff
  • Supervise funding partner deliverable's, consultants and contractors

Program Development

  • Leads the development and timely delivery of proposals to public and private funding organizations, based on emerging opportunities throughout each fiscal year
  • He/she is responsible for ensuring the quality and content of proposals that are fully responsive to funders' requirements and are competitive with other organizations
  • Staying abreast of current and future programmatic directions and funding prospects of various funders
  • Ensuring that SfC is aware of all appropriate current and upcoming solicitations and/or market opportunities that affect program development strategies, and ensuring that SfC remains poised to respond to appropriate opportunities that fit our mission and capabilities
  • Working collaboratively with the development and program management teams in generating new opportunities to build upon, broaden and diversify SfC’s funding base
  • Establish linkages and provide senior leadership with relevant community partners to develop innovative ideas to meet current and evolving client needs
  • Apply innovative approaches to program development and implementation

Community Related

  • Develops an overall strategy to publicize and develop community awareness of SfC
  • Builds relationships with individuals and organizations to facilitate awareness of and responses to community-based needs
  • Participates in public meetings and events to develop and maintain organizational visibility


  • MBA, Bachelor’s Degree in non-profit management, public administration, business administration, marketing or public relations, or a related field of interest
  • 7-10 years’ experience working in a management or other leadership position (Graduate Degree may be substituted for one or more years of experience)

Knowledge, Skills, and Abilities

  • Track record of thinking conceptually and mastering complex subject matter quickly
  • Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems
  • Proven ability to assimilate information gathered through research and consultations, to apply that information in creative and cross-cutting ways, and to synthesize appropriate strategies and responses
  • Solid grasp of the program
  • several years of all aspects of program delivery
  • Manage budgeting/claim review
  • Community/Funder relationship building
  • Ability to develop rational for program needs to the funder
  • Proactive trouble shooting
  • Solution based problem solving
  • Strong ability to work independently
  • diligent monitoring of outcome targets
  • develop action plan for getting targets back on track
  • Superior critical thinking skills, including the capacity to identify and appropriately assess and order competing interests and priorities. First rate verbal and written communication skills
  • Track record of taking initiative in managing competing organizational and departmental priorities and to work effectively under pressure when facing extremely short deadlines
  • Exceptional research, writing, analytical and organizational skills, and the ability to convey complex concepts in a clear, concise and logical manner
  • Familiarity with research sources on the non-profit sector
  • Good judgment, discretion, tact and the ability to work easily with senior leaders within the charitable, government, and business sectors
  • Ability to partner well with colleagues both in and outside of the organization
  • Ability to work independently and to undertake supervisory responsibilities as needed
  • Excellent diplomacy skills and ability to converse easily with prominent academics and significant leaders in the non-profit and philanthropic community

This is a non-unionized position. This job description does not restrict management’s right to assign or reassign duties and responsibilities to this job without prior notice and at any time.
Time required: A 35-hour week, Monday- Friday, with occasional evening and/or weekend hours
Start date: Immediately

How to apply:

Please submit your covering letter and resume by May 30, 2019 to:


Skills for Change is a United Way agency and equal opportunity employer committed to workforce diversity.

Thank you to all applicants. However, only those selected for further consideration will be contacted. No phone calls, please.

Ni-Keisha williams
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