Refugee Reception Service Assistant

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, April 7, 2021 - 8:45am
Job terms: 


Malton Neighbourhood Services (MNS) is a non-profit, charitable organization that provides a variety of programs and community support services since 1975. MNS through the IRIS Program located at the Toronto International Airport provides government-assisted and privately sponsored refugee clients with a congenial welcome to Canada since 1991 and provide winter clothing to government assisted refugees from October through April every year. We are currently seeking following languages speaking Reception Service Assistant: 1. ARABIC 2. TIGRIGNA / AMHARIC / OROMO. This is an on-call position.


• Language translation assistance to all Sponsorship refugee clients,
• Escorting all Sponsorship refugee clients to their connection point, staying with them until they departed from airport,
• Addressing any immediate in-transit needs and helping including transportation to their temporary accommodation if Toronto is final destination or to their onward ground or air transportation if Point of Entry is not their final destination,
• Assist refugee clients on all crisis intervention, including, medical, wheelchair and other special needs,
• Work cooperatively with Airport CBSA and other airport officials,
• Must be available to work flexible shifts (Monday to Sunday and Statutory Holidays),
• Reporting to MNS management team (Coordinator and Manager),


• Must be Canadian Resident and legally entitled to work in Canada
• Must be fluent verbally in both English and Arabic or Tigrigna/Amharic/Oromo (Conversational languages will be tested)
• Superior communication, writing and interpersonal skills
• Excellent communication and customer service skills
• Must be culturally sensitive: experience working with new immigrant would be an asset
• Experience in a bilingual environment would be an asset
• Ability to work co-operatively in a team environment
• Excellent problem solving and negotiating skills
• Community College Diploma in a relevant social service discipline
• Direct experience or demonstrated aptitude: Microsoft® Office

Closing Date: April 7, 2021

Please note that employment is conditional upon receipt of GTAA Restricted Area Security Pass

Please provide a cover letter, resume, and three references to:
The Hiring Committee

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

How to apply: 
Thomas Kwok