Program Director

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, January 20, 2017 - 5:00pm
Job terms: 
Full-time contract

Settlement Assistance and Family Support Services (SAFSS) requires a Program Director.

Position summary

The Program Director is responsible for writing grant proposals, submit reports to the funders on a timely basis and implementing, managing, supervising and evaluating of some of the organization’s core programs and services in accordance with the Canadian standards set out by the organization. As a member of the senior management team, the Program Director participates in strategic planning and budgeting initiatives in addition to union negotiation and other fundraising efforts. He/she works within the guidelines, policies and mission of the organization and will be accountable and responsible for specific projects/programs and services as assigned.

Reports to: Executive Director


Fund Development

  • Write all funding proposals and grant applications and prepare reports as needed with an emphasis on identification and assessment of community needs
  • Support the development of long-term strategic plan and yearly action plan, including fundraising strategies in collaboration with Agency staff and Board
  • Develop and initiate the many facets of fundraising as they apply to direct marketing, event planning, sponsorship, foundation and corporate grants, including individual giving, donations and other fundraising approaches.

Human resource management

  • Direct, plan and coordinate the work of the program staff including supervision and evaluation, training and team building
  • Organize and attend monthly or as needed departmental meetings to maintain effective communication
  • Ensure adequate and qualified staff to carry out the program activities
  • In consultation with the Executive Director, responsible for the coaching, mentoring and discipline of the program employees
  • Conduct performance appraisal of all program staff and ensure that all reporting requirements are fulfilled and submitted according to funders’ guidelines and timelines.

Program development and delivery of services

  • Plan, develop and evaluate programs and provide information to the Executive Director and appropriate program staff for effective service delivery
  • Responsible for the implementation, management, supervision and evaluation of all activities of the program in accordance with Canadian Standards
  • Remain up-to-date on all modifications to the Canadian Standards implementing the same in a timely and organized manner
  • Responsible for the supervision and management of the data management software
  • Compile, maintain and report on the monthly, quarterly and annual program statistics.
  • Analyze trends in the program, identifying issues and developing and recommending solutions to the Executive Director
  • Implement, manage, supervise and evaluate all activities related to the programs and services in a responsible manner
  • Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support the program
  • Develop, implement and evaluate recruitment strategies to expand the number of clients participating in the program

Staff Supervision

  • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
  • Supervise program staff by providing direction, input and feedback
  • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
  • Liaise with other managers to ensure the effective and efficient program delivery
  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
  • Write quality reports on a timely manner and submit to the funders as stipulated in the funding contracts
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks

Community needs assessment

  • Develop questionnaire, interview framework and schedules for organizing info sessions, focus groups and community workshops to assess the community needs of the diverse clients
  • Conduct studies, research and need assessment of the community to develop programs and services for the organization
  • Tabulate and compile the data of the info sessions, focus groups and community workshop and produce qualitative reports based on the community needs
  • Research and share information with other service providers about the needs, diversity and integration issues of newcomer community in Toronto in general and Scarborough in particular.

Collaborations and Partnerships

  • Identify and form partnerships to enhance and increase the effectiveness and delivery of programs and services of the organization
  • Attend and participate in the meetings of collaborations, networks and other forums and represent the organization in an appropriate manner
  • Liaise with other community service providers to explore partnerships and to develop proposals or projects responding to the identified or evolving needs.

Financial Management

  • Work with Executive Director and Finance Manager to prepare program budgets, prepare month-end and year-end program reports, analysis of variance between monthly and quarterly reports, and all agency-wide and program-specific reports
  • Prepare and coordinate the production of organization’s Quarterly Newsletters, Annual Reports, brochures and promotion/publicity materials as needed
  • Perform other duties assigned by the Executive Director.

Legal Compliance

  • Understand and comprehend Employment Standard Act, Labour Union practices and Ontario Labour Relation Act
  • Work with Executive Director on policy matters; develop processes and procedures, with a focus on compliance with Union Contract (Collective Agreement) and participation in all Union negotiations.
  • Comply with all legal requirements from the funders with regards to programs and services and


  • University degree in social sciences, social work or other human services field or an equivalent combination of education and experience, with at least 5 years management/administrative experience
  • Demonstrated knowledge and expertise in proposal writing, grant and foundation submissions, funding processes and procedures, with in-depth knowledge and understanding of the requirements of local funding bodies.
  • Proven knowledge and ability in program planning, delivery and evaluation.
  • Strong supervisory skills, with proven ability to assess or evaluate staff and to plan and coordinate a variety of tasks, projects and timelines.
  • Proven ability and skills in fundraising, budgeting and report writing.
  • Solid knowledge of fiscal operations, economic principles, practices and reporting
  • Experience in wide range of finance-related areas such as planning, analysis and reporting
  • High computer competency in Microsoft Word, Excel, Power Point, and database management software.
  • Minimum 5 years’ experience in program management and accounting and finance experience, including financial analysis and preparation, general ledger, taxes, reporting, and reconciliations in a large establishment
  • Demonstrated ability to work with diverse communities and in a multi-cultural, multi-disciplinary, and multi-funded, community-based organization
  • Strong interpersonal and verbal/written communication skills, with a strong command of the English language and a positive attitude towards the work ethics and work environment.
  • Ability to work effectively under pressure and meet tight deadlines.
  • High computer competency in Microsoft Word, Excel, Power Point, and database management software.
  • Knowledge of Toronto and its diverse community an asset.

This is a Full8time, contract position
Salary: $60,000 per annum

How to apply:

Please send your cover letter and resume on or before January 20, 2017 to:

Executive Director
Settlement Assistance and Family Support Services (SAFSS)
1200 Markham Road, Suite 214
Toronto, Ontario M1H 3C3


Fax: 416-431-7283

Thank you to all applicants for their interest in SAFSS. However, only candidates selected for an interview will be contacted. No telephone calls please.