Program Coordinator Drop-In

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, February 28, 2020 - 5:00pm


Sistering is a multi-service agency that offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.

Position Summary:

Reporting directly to the Program Manager, the Program Coordinator – Drop In is a key member of the management team. The Program Coordinator – Drop In is an innovative team builder who will promote a culture of inclusion, collaboration, excellence and continuous improvement, with a strong understanding of working in a culturally diverse environment.

The Program Coordinator - Drop In will also have:

  • At least two years of proven experience in a leadership capacity in the community-based non-profit sector, preferably in a unionized environment
  • Proven experience delivering programs and services from a low barrier, trauma informed, harm reduction and relationship based framework
  • Case management expertise and support to Drop In Staff development
  • Bachelor’s Degree-level in social work, sociology, health sciences or in a comparable field, or demonstrated commensurate leadership experience in the sector



  • Provide and support brief crisis counseling, information and referrals for applicants who cannot be placed immediately
  • Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
  • Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals
  • Manage city operated database and case management system
  • Support policies and practices of the 24-hour Drop In’s low barrier, trauma informed, harm reduction and relationship-based model
  • Ensure effective communications with other departments within the Drop In as well as with external agencies
  • Prioritize and assign shift responsibilities and duties to team members
  • Ensure that all documentation is completed to standards
  • Be able to fulfill any element of the Drop In staff’s job description on an as needed basis
  • Monitor that groups and programs continue to meet the needs of participants equitably and help with the development of new groups and programs that fulfill the mission of Sistering
  • Liaise and support Building and Food Access Coordinators to ensure smooth operations and maintenance of Drop In and Kitchen space
  • Ensure the implementation of ongoin

Program Development and Advocacy

  • Liaise and collaborate with external groups/agencies, strengthen and build partnerships with other organizations aimed at fostering the development of collaborative projects
  • Support Sistering’s participation in initiatives and coalitions
  • Assist with opportunities for new funding streams and contracts within the community including local, regional and federal government entities in partnership with Sistering senior management
  • Provide insight and support to staff and Board in the development and implementation of advocacy goals and objectives.

Staff Development and Supervision

  • Confirm Drop In staff members to appropriate shifts on a daily basis ensuring the needs of participants, staff and the organization are met efficiently to support our model of care and building strong relationships
  • Provide leadership, supervision and support to staff and leadership of Drop In including being on a roster for on-call support
  • Supervise and support performance management of Drop In staff
  • Facilitate program services meetings and arrange for and/or facilitate in-service trainings for Drop In staff
  • Participate in the recruitment, hiring, ongoing supervision and performance management of Drop In staff team members.

Other duties as assigned


  • Thorough understanding of and experience working in programs serving women and trans people with complex intersecting needs including homelessness, mental health issues, addictions, histories of trauma and disabilities
  • Strong understanding of and demonstrated commitment to model of service, which is grounded in harm reduction, client-centered, trauma-informed, low barrier service provision and anti-oppressive practices
  • Thorough knowledge of and experience with community-based resources and services including housing, legal, income support, health, nutrition and meal provision, mental health and criminal justice
  • An understanding of systems that cause and perpetuate homelessness, poverty and marginalization and willingness to advocate for change
  • An understanding of the practical application of low barrier services and the intersection with harm reduction, trauma informed and anti-oppressive practice
  • Ability to multi-task, work in a fast paced, sometimes unpredictable environment, identify key priorities and effectively see things to completion
  • Thorough knowledge of legislation relevant to operating Sistering programs, including Ontario Works and ODSP, Ontario Human Rights Code, Occupational Health and Safety Act, Employment Standards Act, Accessibility for Ontarians with Disabilities Act and Mental Health Act.
  • Experience managing programs and preparing and monitoring budgets and work plans
  • Skilled in crisis intervention, de-escalation, conflict mediation, debriefing, training and group facilitation
  • Excellent communication skills both oral and written
  • Additional languages considered an asset
  • Proficiency with Microsoft Office Suite and other online tools
  • Experience working with Pirouette and SMIS

Work Conditions:

The Program Coordinator – Drop In works in the Drop In, office and community. Sistering is a 24/7 operation, fast paced, intense environment. There will be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees will be expected to be in the proximity of animals.

Term: Permanent position
Hours: 35 hours per week. Primarily weekdays with some weekends
Compensation: Competitive salary based on experience and excellent benefits packag

How to apply:

Apply by email or regular mail marked as “Application for Program Coordinator - Drop In” to:

Doma Tuladhar
Attn: Hiring Committee - Sistering
962 Bloor Street West
Toronto, ON M6H1L6


Sistering is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, Human Resources, by email, or phone at 416-926-9762 ext. 242.