Mental Health and Wellness Lead

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, March 19, 2021 - 5:00pm
Job terms: 


Position Title: Mental Health and Wellness Lead
Start Date: April 1, 2021
Salary Range: $54,600 - $58,900
Reports To: Manager, SWIS and Refugee Programs
Hours: Full-time (35 hours/week)
Location: Remote/NYCH sites

Who We Are

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors and local residents in becoming active and engaged citizens, who are able to thrive and become leaders in their own lives and in their communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We are not perfect, but we recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow while dealing with the challenges of this new reality.

Position Summary

This will be the second Mental Health and Wellness Lead position at NYCH, working with the refugee community in providing mental health support services, and providing information and support to other staff on wellness and crisis response. This position will also work with the NYCH’s current Mental Health and Wellness Lead to support staff to increase their knowledge and capacity in areas of mental wellness and crisis response.

Main Responsibilities

  • Conduct outreach for program participants and connect with other staff for internal referrals
  • Carry out initial client assessments, helping clients identify their strengths and assets while exploring their needs and challenges
  • Provide one-on-one supportive counselling, and provide information and referrals to refugees struggling with mental health issues
  • Support clients to create a plan to effectively deal with mental health challenges
  • Assist refugee clients of all ages in negotiating mental health support systems and networks
  • Provide initial triage and one-on-one crisis support to those experiencing a range of crisis situations
  • Provide follow up support by working with clients to identify additional services and resources, and working with the client to ensure a successful referral
  • Offer longer term follow up with clients in crisis situations, to ensure that they are able to successfully navigate the mental health service network
  • Develop and facilitate group information sessions on a range of issues with a focus on building on people’s strengths and existing knowledge
  • Provide workshops and group discussion that help participants understand trauma, its impact on individuals and families, and strategies to build resilience
  • Provide group sessions that give participants a roadmap to understanding mental health issues, and the specialized mental health services that exist and how to access these services
  • Participate in committees and coalitions related to refugee issues and mental wellness
  • Deliver group sessions to NYCH staff to increase knowledge of mental wellness issues and crisis support
  • Share information and resources regarding strengths-based approaches to working with refugees on mental health issues
  • Provide consultation and support to individual staff on specific client/case situations
  • Document and analyze data on emerging issues in the community and help develop solutions
  • Maintain and submit records and evaluative data around participant progress and program outcomes
  • Participate in team and broader NYCH training and activities as required

Required Qualifications


  • The minimum level of education is a social work/or equivalent degree;
  • Bachelor of Social Work with experience or Masters of Social Work.
  • Focus and/or additional training in mental health an asset.

Key Competencies, Skills and Characteristics

  • Passion for and demonstrated commitment to supporting communities around mental health issues
  • Ability to provide empathetic, respectful, and effective support around mental health issues, both in person and remotely
  • Strong ethical standards and integrity in respecting clients’ confidentiality and ensuring data is secure
  • Remaining up-to-date on emerging trends, concerns, opportunities, and practices in mental health work that enables NYCH to be responsive to changing community needs
  • Curiosity for learning, embracing change, encouraging personal and systemic growth
  • Able to communicate clearly and effectively, and convey ideas to different stakeholder groups, constructively deliver and receive feedback; able to write clear, concise reports
  • Ability to demonstrate and contribute to anti-racism/anti-oppression work practices
  • Self-awareness, self-development, accountability; ability to model this to others
  • Strong ability to work empathetically and respectfully with people from diverse backgrounds and communities
  • Excellent teamwork, networking and partnership development skills

Experience and qualifications

  • Minimum 3 years’ experience working in the community working with newcomers to Canada
  • Minimum 3 years’ experience in providing one-on-one support and supportive counselling
  • Demonstrated experience developing and facilitating group training sessions around mental health
  • Knowledge of issues facing newcomers to Canada
  • Experience in crisis response and intervention work
  • Excellent communication skills in English; other language an asset
  • Experience using a variety of software/platforms, knowledge of online tools that enhance services

Additional Requirements

A successful clearance of a police reference check will be required

Working Conditions

Remote work during pandemic stages where in-person/on-site work is restricted
Typical working hours are 9:00 am to 5:00 pm, Monday to Friday, with occasional additional hours during evenings/weekends
Required to travel within the GTA to other NYCH and community sites, network/coalition meetings, conferences, etc. as required (when in-person meetings are safe and permitted).

How to apply: 

Please submit cover letter and resume by March 19, 2021 at 5:00 p.m. to:
Mental Health and Wellness Lead – Hiring Committee, North York Community House:

Situated on the traditional territory of the Haudenosaunee, Wendat and Anishinaabe, NYCH is committed to equity and creating a respectful and inclusive work place culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, LGBTQ2S+ people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.