Manager, Partnership, Community and Stakeholder Engagement

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, February 17, 2021 - 5:00pm
Job terms: 

TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a community based multicultural, multi-service agency, which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, and the surrounding communities through strengthening the quality of individual and community life.

The St. James Town Community Corner (The Corner), a multi-service, inclusive hub governed by residents and service providers, is a unique, integrated service model between 20 partner organizations. The Corner is the primary hub for Health Access St. James Town (HASJT) intake, referrals and service coordination. HASJT is a neighborhood-based client-focused model of integrated, collaborative care through inter-sectoral service coordination, service enhancement and community development. This initiative is a collaboration between 15 health and social service organizations that form the Health Access Executive Table. This is a community centered initiative aimed to enhance interdisciplinary care including primary care, improve access to health, social and community services in St. James Town (SJT), and promote health and wellbeing in the community. Sherbourne Health and The Neighborhood Organization co-lead this integrated service model comprising The Corner and HASJT.

Program/Project Description:

This initiative is co-led by Sherbourne Health and TNO - The Neighbourhood Organization (TNO) with an aim to enhance interdisciplinary care including primary care, access to health, social and community services in St. James Town (SJT). This program focuses on improving overall health and wellbeing of community members.

Position Summary:

This Manager (PC&SE) is expected to take a leadership role in managing service partnerships, and implementing multi-stakeholder initiatives in the neighbourhood of St. James Town. They will attend community meetings, groups and other events on behalf of the co-leads. They will liaise with funders fostering positive efficient relationships and ensure that agreements are met. This individual will supervise and oversee the staff based out of The Corner including, recruitment, performance management and learning and development.
This position will work under the joint direction of the Director, Immigrant, Refugee and Newcomer Communities Program, Sherbourne Health, and the Director, Partnerships and Hubs, TNO.

Main Tasks & Responsibilities:

  • Manage the Program including day-to-day operations, co-ordination, work planning, budgeting, client/funder liaison and reporting
  • Make decisions by following rules, policies, guidelines and procedures; by independent judgement; by analyzing multiple information and interpreting and applying policies
  • Support the development and implementation of overall strategic goals and operational plans of The Corner
  • Under the direction of the co-leads, implement a community strategy that is scalable, replicable and self-sustaining, and aligned to the strategic priorities of The Corner, HASJT and the St. James Town Service Providers Network (SJTSPN)
  • Builds and maintains relationships with key community leaders including, ambassadors, grassroots groups, and resident councils
  • Establishes and fosters effective relationships and partnerships with priority sectors within health care that are currently not engaged with The Corner
  • Provides leadership to the development and implementation of a robust community engagement plan
  • Attend and participate in committees and subcommittees related The Corner - HASJT and the SJTSPN
  • Identifies opportunities to develop community partnerships, new funding initiatives and stakeholders
  • Working with leadership from the different partner organizations to ensure effective implementation of service partnerships for Health Access St. James Town and The Corner
  • When required, working with program staff on the preparation of funding applications
  • Evaluates service partnerships and making recommendations to the co-leads around program partnerships at The Corner
  • Leads and initiates regular engagement with relevant stakeholders, solicits feedback and realigns program service delivery accordingly
  • Working with staff and partners to co-develop initiatives that are funded as collaborative to optimize design and resources
  • Identify and recommends relevant program funding opportunities to the co-leads
  • Support the hiring of employees and oversight of the community engagement team
  • Participates in the development of program work plans, ensuring the integration of the strategic priorities in work plans
  • Ensures program budgets are prepared and monitored
  • Participates in agency quality improvement initiatives
  • Participates in enterprise risk management processes and apply risk mitigation policies and measures as they pertain to program responsibilities
  • Serves as spokesperson for media and community events as required
  • Coordinates program reports for the Board, funders and other bodies as required
  • Qualifications:


  • Undergraduate degree in a relevant field or equivalent professional work experience in a health or social services related organization; a master’s degree is an asset.
  • Experience:

  • Five plus years’ experience in strategic and tactical community engagement, community development and in leading and supporting multi-sectoral, multi-stakeholder partnerships.
  • Two plus years’ progressive management experience in health and/or not for profit organizations, community based or social services organization.
  • Experience with program development, including both with startups and with program development based on service users needs.
  • Demonstrated commitment to working with people of diverse socio-economic and cultural backgrounds from a strong anti-oppressive framework
  • Excellent English communications skills, ability to speak/write other languages would be an asset
  • Experience in regulated and unionized environments is an asset.
  • Valid driver’s license is required and access to a vehicle. Flexible to regularly travel within Toronto.
  • Experience working with and enforcing anti-oppression principles
  • Working Conditions:

    Hours of Work:

    Successful candidate would be required to work regular hours for 35 hours per weeks, and flexible between 8:30AM to 8:00PM besides evening shifts and weekends as decided by program requirements.


    This position will be located at the St. James Town Community Corner and other spaces as needed. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.

    How to apply:

    To apply for the position candidates are requested to send a copy of their application (cover letter, resume and any other document supporting your candidature) to Human Resources Department by Wednesday February 17th, 2021 by 5:00PM.