Manager, First Step to Home

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, December 31, 2019 - 11:45pm
Job terms: 


Program Overview – First Step to Home, Community Care

First Step to Home is a transitional program with housing as a support for men 55 years and up who have been homeless/street involved and who are experiencing mental health, addictions issues, and other health concerns. The program provides onsite psychosocial primary care supports and services including case management follow up support, harm reduction and addiction supports, therapeutic and supportive counseling, 24-hour staffing, assistance with activities of daily living, life skills development, social and recreational activities, and volunteer opportunities.


  • Carries out the management and operational responsibilities of programs, services, and initiatives
  • Provides ongoing orientation and supervision to all staff and conducts annual performance appraisals
  • Provides direction and support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and team meetings
  • Recruits staff and assists in carrying out personnel functions in consultation with the Director
  • Implements ongoing promotion/awareness building of the program and its services to the immediate and broader community
  • Participates and represents the program in existing and new external committees or networks in relevant sectors and internal staff committees as directed by the Director
  • Supports the Director in building and maintaining internal and external partnerships and collaborative activities
  • Develops, implements and oversees program initiatives, such as food access, peer involvement, social/recreational, and life skills programming
  • Works with staff to ensure development and execution of Coordinated Care Plans for participants
  • Develops strategies to address program/participant issues as they arise
  • Liaises with WoodGreen Housing and Building Services to ensure effective property management within the program
  • Develops and implements an effective evaluation strategy in collaboration with the Director
  • Develops and implements program/operational protocols including risk management in consultation with the Director
  • Ensures that organizational policies and procedures are carried out within all program areas, services, and initiatives
  • Prepares and monitors program financial information and program budgets
  • Develops and implements data tracking systems and manages budgets in collaboration with the Director; liaising with funders and completing funding reports
  • Prepares statistical reports, program reports, and submissions


  • Master's degree or Bachelor's degree with equivalent experience
  • Membership and registration with a regulatory body
  • Minimum three (3) years of experience: developing and implementing programs, working with homeless, street-involved, and vulnerably housed individuals, working with older adults and seniors, and supervising staff, preferably in a unionized environment

What Will Set You Apart

  • Thorough understanding of homelessness, poverty, mental health and substance use, and harm reduction
  • Proven ability to develop effective services for individuals and communities facing these challenges
  • Ability to exercise excellent judgement, prioritize, flexibility, creativity, and sensitivity to changing situations and needs
  • Proven ability to develop and implement program initiatives and partnerships
  • Excellent interpersonal and communication skills, which promote positive working relationships amongst program staff, external organizations, and program participants
  • Proven ability to negotiate and challenge organizations, staff, and participant communities in a positive way for better service delivery
  • Sound financial and budget management skills
  • Strong group facilitation and policy/protocol development skills
  • Strong conflict resolution, negotiation, and crisis prevention/intervention skills
  • Excellent multi-tasking and time management skills
  • Excellent writing and editing skills
  • Strong computer proficiency

Employment Type: Full-Time, Non-Bargaining Unit
Work Hours: 35 hours/week

How to apply:

Please email your cover letter and resume, quoting competition #2019-96-CC in the subject line, to:


WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR representative at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially

Thank you to all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries.