Manager, Community Engagement Programs

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, August 18, 2020 - 12:00pm
Job terms: 


Family Service Toronto envisions a city in which individuals and families have greater stability and resilience in more just and supportive communities. As one of our leaders, we offer you the opportunity to be innovative, strategic, collaborative and join us in realizing our vision and our new strategic plan. We are an established, yet growing and dynamic organization known for our commitment to working collaboratively with people from many different communities, especially those who experience barriers to accessing services. Our work is grounded in the lived experience of clients and the community.   We celebrate diversity, equity, inclusion and excellence. We are constantly evolving what we do and how we do it, learning from our mistakes and quickly trying new things.

The Opportunity:

We are looking for a Manager to lead our Community Engagement programs where we work with newcomers from a range of linguistic and cultural communities, equipping them with knowledge and support and creating social connections that are vital to their well-being and adjustment to living in Canada.  In this role, you will be responsible for the operations, financial management, supervision, program development and reporting and service delivery of this program.  You will actively participate in a wide range of community collaborations and advocacy initiatives.

Who you are:

You are an energetic, creative, adaptive and strategic individual who uses a participatory, trauma-informed, strengths-based supervisory approach to managing teams.  You have deep knowledge of community development and peer support work and have experience working in community services, settlement services or other related areas.  You are open to listening and learning from the staff you work with, co-creating programs with staff and clients and recognizing that the diversity of your teams brings strength and different perspectives to the work.

Key Qualifications:

  • Master’s level degree with a focus on community development. Foreign credentials and relevant experience will be considered
  • A minimum of five years’ experience leading and managing community-based programs focused on working with newcomer communities
  • Three to five years’ experience working in the field of gender-based violence, using a community-development framework
  • Detailed knowledge and experience of peer support models
  •  Knowledge of how trauma impacts on individuals, families and communities
  • Detailed knowledge and experience working with marginalized and underrepresented communities (e.g. refugees, newcomers, racialized individuals, people experiencing mental health issues, individuals with disabilities, individuals/families living in poverty)
  • Excellent communication skills: clear written and verbal communication
  • Creative problem-solving abilities: flexibility and adaptability to change facilitation
  • Demonstrated active listening, consultation and conflict resolution skills
  • Proven record of building and maintaining community partnerships
  • Able to work collaboratively and strategically with funders, colleagues and service partners
  • Experience in successful proposal writing, grant applications and funding requests.
  • Strong budgeting and financial management skills
  • Demonstrated commitment to the principles of social justice, cultural competency, accessibility, equity and inclusion
  • Criminal reference check with Vulnerable Sector Search completed within the past 12 months

What’s in it for you?

  • We offer you a full-time permanent position with an attractive salary and a comprehensive benefits package
  • A trust-based culture and a fun, exciting environment filled with an amazing group of driven, talented people
  • Be part of a workplace that is working towards being a fully trauma-informed organization, building on the principles of knowledge-building and resiliency.
  • An opportunity to contribute to system level advocacy
  • Opportunities for on-the-job training and development
  • A chance to make a significant impact on our clients and community.

Location of work

This position is located at 1527 Victoria Park and 355 Church Street with frequent travel to other FST locations and community meetings.  It may also include work from home.

Family Service Toronto is committed to building a team that represents a variety of backgrounds and perspectives. We encourage people who are reflective of the diverse communities we serve to apply to join our team.

How to apply:

Please indicate file number CLFV #32-20 on your application and submit cover letter and resume by August 18, 2020; 12:00


In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Thank you to all applicants and will contact the individuals selected for an interview. No phone calls please.