Intake & Outreach Coordinator

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, August 22, 2019 - 11:45pm
Job terms: 
Full-time contract


Program Overview – Employment Solutions, Community Programs

The Community Programs Unit (CPU) brings together our employment services, settlement and language services, financial empowerment services, youth services, and volunteer and mentorship programs and provides an integrated service experience for our clients to more effectively address the complexities inhibiting employment, settlement, and financial wellbeing outcomes.


  • Oversee volunteers and students to provide initial intake screening for clients to be connected with appropriate community programs and services through a call centre/drop-in workspace
  • Engage and establish a professional and supportive “first contact” for clients and community service providers accessing services in-person, by phone, and through email
  • Conduct initial intake assessment to determine client needs related to employment, financial issues, and settlement needs, and where relevant explain appropriate services and programs and schedule appointments with services
  • Facilitate appropriate internal/external referrals to community services required by clients
  • Complete client service registration, seek informed consent for program evaluation, and complete data entry into internal client database
  • Assist job seekers to locate information on career planning and apprenticeships/training, along with effective use of employment websites
  • In collaboration with volunteers, provide support to job seekers with computers usage (i.e. e-mail, job search, labour market, training resources, etc.)
  • Assist job seekers with preparation of resumes and cover letters
  • Provide support in conflict situations, including resolving client complaints and disputes to ensure a positive customer service experience
  • Assist in process of requesting, training, supervising, and supporting volunteers
  • Help coordinate the schedules of volunteers to ensure all shifts are appropriately resourced
  • Participate in community related events and functions to promote CPU programs
  • Provide support with administrative tasks related to the operation of Employment Services
  • Ensure appropriate program promotion, outreach
  • Maintain organization of office
  • Liaise with WoodGreen’s Information & Technology team around major technical difficulties in the Resource and Information Centre, and perform first level of technical support


  • Undergraduate Degree in Social Work or related discipline;
  • Minimum of three (3) years of customer service and referral experience in an employment services setting

What Will Set You Apart

  • Demonstrated commitment to empowering people to realize success in their job search and career building activities
  • Excellent understanding of employment and training resources and labour market information and trends as well as good knowledge of community resources and services
  • Demonstrated community engagement skills, including outreach, promotion, retention, and follow up
  • Demonstrated confidence and initiative to resolve issues, complaints, and conflicts
  • Ability to exercise good judgment, flexibility, creativity, professionalism, and sensitivity in handling multiple client issues, along with maintaining day to day operations
  • Demonstrates patience, compassion, and sensitivity in working with clients (within an anti-oppression framework) of diverse cultural backgrounds, economic situations, and developmental abilities
  • Comfortable in working with a diverse group of volunteers and clients that come from all walks of life
  • Experience in training and supporting volunteers
  • Strong computer literacy skills with an ability to work productively, including word processing, database management software, template design, email, and internet resources
  • Ability to demonstrate initiative and work independently within a team with minimal supervision
  • Excellent interpersonal skills and verbal, and written communication skills
  • Strong organizational and time management skills, ability to multi-task while maintaining a high level of accuracy in data collection, and reporting skills
  • Ability to communicate effectively in one or more languages is an asset
  • Ability to travel locally and work at multiple sites with some evening and weekend work

Employment Type: Contract (ending January 15, 2020), Bargaining Unit
Work Hours: 35 hours/week, May include some evenings and weekends
Salary: G8 - $27.34/hour

How to Apply:

Please email you cover letter and resume, quoting competition #2019-28-CP in the subject line, by August 22, 2019 to:


WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR representative at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Thank you to all applicants for their time and interest in our organization; only those selected for an interview will be notified.