Human Resources Manager

Job region: 
Central Ontario
Application Deadline: 
Monday, April 26, 2021 - 5:00pm
Job terms: 


TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a neighbourhood based multicultural, multi-service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, St. James Town, Taylor Massey (Crescent Town) and the surrounding communities through strengthening the quality of individual and community life. TNO engages in a neighbourhood and client-focused model of integrated, collaborative care through inter-sectoral service coordination, service enhancement and community development.

TNO programs and services are streamlined under three departments: Newcomer Support Services, Community Development & Partnerships and Family & Wellness. The Newcomer Support Services consist of the Settlement, Employment and Language Programs. The Family & Wellness services consist of Housing, EarlyOn, Violence Against Women, Seniors & Youth Programs. The Partnership Services consist of Community Development and multi-level partnerships including the health sector: Health Access Thorncliffe Park (HATP), Flemingdon Health Centre.

Position Summary

The HR Manager is both a strategic and hands-on role that provides full cycle Human Resources support to our initiatives and stakeholders. The role manages all functions of HR and is critical in executing our people initiatives, providing great internal support, and driving HR functional excellence and process improvement.
The Human Resources Manager will be responsible for the planning, directing, and analyzing the operations of the Human Resources department. Key areas of responsibility include policy development, human resource planning, employee relations, training and development, and the management of full cycle Human Resources.

Key Accountabilities

• Lead all HR activities, processes and practices resulting in identifying best practices and operational process improvements
• Take initiative to implement programs, policies and service delivery; implementation of organizational & development requirements to drive a positive, engaging, motivating culture in-line with agency strategy
• Ensure an optimal employee experience at every touch-point in the employee life-cycle
• Identify and implement practices to improve people and cultural management, ensuring fairness, equity, inclusion, respect
• Manage Human Resources and talent acquisition strategies to attract, motivate, develop and retain top talent
• Implement, evaluate and maintain HR policies, processes, practices, strategic directions, HR systems & databases
• Implement, manage and facilitate training and development initiatives
• Provide consultation, support and coaching on employee relations, performance improvement and employee disciplinary issues to employees and managers, including coaching, negotiation, mediation and investigation
• Responsible for job analysis and workforce planning needs and strategies, in collaboration with the management team
• Provide advice, guidance and support to employees on, inquiries, legislation, benefits, grievances and day-to-day HR activities
• Produce work plans and analyze HR metrics for efficiency planning
• Maintain knowledge of Canadian legal requirements affecting human resources functions and ensures guidance is in line with both legislation and agency policies

What we are looking for

• Ability to plan, organize, coordinate, integrate, motivate and coach people to achieve performance results within project timeframe.
• Ability to streamline processes in a limited timeline and make them more efficient, and work with others to adopt new procedures and processes.
• Build successful relationships with individuals, staff, coworkers, teams, stakeholders and partners; involve people and treat them fairly; provide them with meaningful and challenging experiences; build teams; collaborate and create opportunities for shared success.
• Driven to achieve deliverables and reach successful outcomes. Seize new challenges and opportunities and achieve deliverables and enhanced accountabilities. Champion new initiatives, lead the change process and create a sense of urgency to achieve.
• Ability to work co-operatively and collaboratively with and across departments.
• Ability to identify and surface potential problems and take proactive action to address issues before they become bigger problems. Resolve conflicts by facilitating the expression of diverse points of view to enhance teamwork and attain a beneficial resolution. Take steps to help others resolve the conflict and maintain trusting relationships.

Key Qualifications

• Bachelor’s Degree in Human Resources, or a related field
• CHRP/CHRL designation an asset
• 5 – 7 years’ of experience in direct Human Resources functions in a medium to large size organization
• Experience and knowledge of the Ontario Employment Standards Act, The Ontario Human Rights Code and other related legislations are required
• Experience in delivering unique employee experience
• Ability to champion initiatives and experience in change management
• Experience with rapid and complex changing work environment
• Ability to juggle multiple priorities in a fast-paced environment
• Demonstrated experience in managing staff in a fast-paced, client-focused environment within a neighbourhood and community development framework
• Strong inter-personal skills and proven ability to build and maintain positive relationships
• Solid understanding of not-for-profit sector, its stakeholders, community programs and funding procedures
• Proficient at developing quality reports and deliverables using MS office: PowerPoint, Excel, and Word
• Excellent English communications skills, ability to speak/write other languages would be an asset
• Experience working with and enforcing anti-oppression principles

This position is temporarily remote, otherwise, will be located within any of TNO’s service locations.

How to apply:
To apply for the position candidates are requested to submit their application by April 26th, 2021 by 5:00PM.

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“TNO - THE NEIGHBOURHOOD ORGANIZATION is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities and members of ethno-racial, aboriginal, immigrant, francophone, refugee, LGBTQ+ and disabled community groups to apply and self-identify.”

TNO – THE NEIGHBOURHOOD ORGANIZATION is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code please contact 416-467-0126

For more information visit:

We thank all applicants for their interest but only those selected for further consideration will be contacted.