Housing/Settlement Workers

Job city: 
Sheridan Mall, 1700 Wilson Avenue, Suite 114, Toronto
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, May 25, 2022 - 11:45pm
Job terms: 
Full-time contract


This is a non-union contract position scheduled to work 35 hours per week**
with a possibility of extension.

This position provides mobile case management services for newly arrived Ukrainian families to enable them to settle in temporary accommodation and access services to live independently.

Duties & Responsabilities:

  • Places newly arrived Ukrainian families in the assigned accommodation by escorting them to their temporary home.
  • Provides case management planning, needs assessment, supportive counselling, crisis intervention and information and referral services.
  • Conducts community mapping and engages volunteers in the settlement process.
  • Conducts home visits and delivers off-site services to offer post housing/settlement stabilization services.
  • Liaisons and mediates with host families with or on behalf of clients.
  • Assists clients to establish and maintain links with appropriate resources including services relating to employment, language training, settlement, general health care, volunteer opportunities, etc.
  • Keeps administrative records of services and activities, inputs data using CIS, the agency database, and completes narrative reports monthly.
  • Conducts exit interviews when all client needs in the initial settlement plan are addressed; seeks feedback from service providers and host families.


  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience working within the Settlement and Housing Help Sector
  • Demonstrated experience in housing search, housing applications, and connecting with landlords.
  • Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications.
  • Demonstrated ability to provide case management to vulnerable population.
  • Knowledge of specific issues facing refugees and immigrants, race relations, gender, abuse survivors and mental health.
  • Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Excellent communication, organization and coordination skills.
  • Access to a vehicle is essential as frequent travel to multiple locations within the GTA is required.
  • Must be willing to work flexible hours including some evenings.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must be able to speak Ukrainian
  • Ability to speak Russian and/or Polish an asset.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=120-22

How to apply: