Housing Worker

Job city: 
Sheridan Mall, 1700 Wilson Avenue, Suite 114, Toronto
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, February 15, 2021 - 4:30pm
Job terms: 
Full-time contract


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org.

This is a non-union contract position scheduled to work 35 hours per week.

This position provides mobile case management services for previously homeless clients to enable them to stabilize their housing situations and live independently.


• Delivers programs/services to Streets to Homes participants within the City mandate and closely collaborates with Street to Homes City staff and service providers.
• Provides escort, home visits, and off-site services using public transit to deliver post housing stabilization services.
• Provides case management planning, supportive counselling, crisis intervention and information and referral services.
• Negotiates and mediates with landlords, OW, ODSP and others on behalf of clients.
• Enables clients to establish and maintain links with appropriate services including services relating to general health care, addiction treatment, mental health care, ID and document replacement services, volunteer opportunities, job placement, and job training.
• Provides life skills training in areas including landlord and tenant rights and responsibilities, budgeting and housekeeping.
• Records client and service data in CIS, the agency database and in TGRIP, City of Toronto portal, completes narrative reports.
• Provides eviction prevention services, including informal mediation, access to emergency resources. Accesses long-term housing opportunities for clients.


• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience working within the Housing Help Sector utilizing the Housing First model of service.
o Demonstrated experience in housing search, housing applications, and connecting with landlords.
o Demonstrated experience of completing financial housing support application (HSF, OESP, LEAP, Bridging Grant and TTHAP etc.)
• Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications.
• Demonstrated ability to provide case management to homeless or at risk of homelessness marginalized clients with complex needs who live with the impact of poverty, mental illness and substance use.
• Strong skills in landlord recruitment and mediation, and client advocacy.
• Previous experience in supportive and motivational counselling.
• Demonstrated experience delivering workshops on Residential Tenancy Act and other housing-related topics.
• Strong understanding of market rent and subsidized housing systems and policies.
• Knowledge of specific issues facing refugees and immigrants, race relations, gender, abuse survivors and mental health.
• Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data-entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.
• Must be willing to work flexible hours including some evenings.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Knowledge of a second language would be an asset.

How to apply: 

Priority consideration will be given to those on Notice of Recall.
Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link.