Housing Counsellor (Full Time)

Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, March 4, 2021 - 11:00pm
Job terms: 
Full-time contract


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit www.costi.org.

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles

This is a fulltime union contract position scheduled to work 35 hours per week**
(current incumbent is on secondment)


• Conducts housing search in and outside of Toronto for individuals and families experiencing homelessness.
• If needed escorts clients to housing appointments and advocates on their behalf.
• Secures appropriate and affordable housing for clients within a prescribed timeframe.
• Provides support to clients in negotiating and finalizing housing leases.
• Recruits housing providers and maintains a housing data bank/registry of housing providers.
• Provides crisis support and intervention as required.
• Mentoring volunteers to assist with housing search and escorting of clients.
• Maintains program and statistical information in COSTI’s database and prepares reports.
• Conducts housing orientation sessions to ensure that client understands rights and responsibilities of tenants and landlords.
• Liaises and consults with other professionals and organizations.
• Refers clients to community & social service agencies for additional support.


• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience providing housing services within a Shelter setting.
• Demonstrated experience providing services to families, refugees, women fleeing domestic violence, people with mental health and or addiction.
• Ability to speak a second language will be considered an asset.
• Previous case management experience.
• Knowledge of specific issues facing homeless and refugee populations and knowledge of the Toronto shelter system.
• Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
• Experience assisting clients accessing Toronto Housing Allowance Program, Furniture Bank, and Subsidized housing.
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data-entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.

**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

How to apply: 

Priority consideration will be given to those on Notice of Recall.
Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link: