Housing Counsellor (210-21)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, November 26, 2021 - 11:45pm
Job terms: 


This is a non-union contract position scheduled to work 35 hours per week**


  • Conducts housing search in and outside of Toronto for government assisted and/or private-sponsored refugees upon arrival in Canada
  • Escorts clients to housing appointments and advocates on their behalf
  • Secures appropriate and affordable housing for refugees within a timeframe
  • Recruits housing providers and maintains a housing data bank/registry of housing providers
  • Provides crisis support and intervention as required
  • Mentoring volunteers to assist with housing search and escorting of clients
  • Maintains program and statistical information in COSTI’s database (CIS), prepares monthly reports and updates funder’s database (iCARE)
  • Conducts mandatory RAP Housing orientation session to ensure that client understands their housing options/cost of living and their rights and responsibilities under tenant and landlord act
  • Prepares Clients’ Income Letters/Financial sheets
  • Liaises and consults with other professionals and organizations
  • Ensures that moving procedures/furniture order are in place for each client
  • Prepare bi-weekly move out reports.


  • Social Service Worker Diploma or equivalent with relevant practicum experience
  • Minimum of one (1) year experience working within the Housing Help Sector
  • Previous experience working with working with refugees, survivors of torture, persecution, war or abuse
  • Previous case management experience is a must
  • Priority consideration to fluency in Dari and Pashto languages
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically
  • Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area and surrounding areas
  • Knowledge and ability to integrate anti-oppression, critical disability, LGBTQI2S and trans-positivity approach in support of strengths-based principles and practices
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite
  • Demonstrated experience in data-entry, documentation and reporting
  • Excellent communication, organization and coordination skills
  • Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months
  • Must be fully vaccinated against COVID-19

**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

Duration: December 13, 2021 – March 31, 2022
Starting salary range: $26.00 - $27.98 per hour
Location: Warden & 401, Dixon Rd & 401

Priority consideration will be given to those on Notice of Recall.

How to apply:

Qualified candidates are invited to submit their resumes and cover letters, quoting reference #210-21, by November 26, 2021 to:

Apply online