General Counsellor (211-21)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, November 26, 2021 - 11:30pm
Job terms: 
Full-time contract


This is a union full time position scheduled to work 35 hours per week**


  • Provides initial settlement services to Government Assisted Refugees (GARs) and/or jointly sponsored refugees upon arrival in Canada
  • Provides grief and supportive counselling as well as follow-up services in special needs cases
  • Undertakes intakes and needs assessment as required
  • Develops, delivers and monitors Resettlement Assistance Program (RAP) orientation sessions
  • Advocates and case consults with other social service organizations and service providers
  • Provides crisis intervention as required e.g. in cases of family violence
  • Facilitates clients post departure services needs including: school/English classes’ registration and referral to follow-up services, e.g. CSS/Life Skills program
  • Documents records of services and activities in COSTI’s data base system and prepares necessary reports
  • Refers clients to community & social service agencies for additional settlement and legal services
  • Provides translation and interpretation services as required


  • Social Services Worker diploma or equivalent with relevant practicum experience
  • Minimum of one (1) year of experience providing initial settlement counselling
  • Demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Demonstrated experience Applying Provincial and Federal Services for refugee clients or asylum seekers e.g. child tax benefits, GST/HST, OHIP, SIN etc.
  • Demonstrated experienced providing emotional supportive counselling
  • Demonstrated experience advocating on behalf of refugees in accessing government and non-government services and health care
  • Priority consideration given to fluency in Dari and Pashto languages
  • Demonstrated experience providing services in the following areas; wife and child abuse, LGBTQ2S, supportive counselling, resettlement and victims of torture, war and displacement
  • Previous case management experience
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis
  • Demonstrated experience in data-entry, documentation and reporting
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite
  • Excellent communication, organization and coordination skills
  • Possession of a current First Aid/CPR training certificate would be an asset
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months
  • Must be fully vaccinated against COVID-19

**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

Duration: December 13, 2021 – March 31, 2022
Starting salary range: $27.62 - $29.73 per hour
Location: Warden & HWY 401, Dixon Rd & HWY 401

How to apply:

Qualified candidates are invited to submit their resumes and cover letters, quoting reference #211-21, by November 26, 2021 to:

Apply online