General Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, December 17, 2018 - 11:45pm
Job terms: 
Full-time contract


COSTI is a multicultural organization providing settlement, employment and language training services. For more information about COSTI, please visit our website at

Shelter Services provide short-term accommodation and support services for vulnerable populations including Refugee Claimants.

This is a non-Union contract position scheduled to work 35 hours per week**


  • Provides initial intake and needs assessments to Refugee Claimants
  • Provides supportive counselling as well as follow-up services in special needs cases
  • Works one on one with clients to ensure they are well informed about the refugee claimant process and receiving the entitled supports and services
  • Provides information and referral for legal support, income support (OW), work permit, language classes, health services etc
  • Delivers orientation sessions on settlement related topics
  • Advocates and case consults with other social service organizations and service providers
  • Provides crisis intervention as required e.g. in cases of family violence
  • Documents records of services and activities in COSTI’s data base system and prepares necessary reports
  • Refers clients to community & social service agencies for additional settlement and legal services


  • Social Services Worker diploma or equivalent with relevant practicum experience
  • Minimum of nine (9) months experience providing initial settlement counselling
  • Preference will be given to those who speak any of the following languages: Arabic, French, Amharic, Tigrigna, Hungarian, Somali, Farsi, and Spanish
  • Demonstrated experience providing services in the following areas; wife and child abuse, resettlement and victims of torture, war and displacement
  • Previous case management experience
  • Knowledge of specific issues facing resettled refugees in general
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis
  • Demonstrated experience in data-entry, documentation and reporting
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite
  • Excellent communication, organization and coordination skills
  • Possession of a current First Aid/CPR training certificate would be an asset

This is a non-Union contract position scheduled to work 35 hours per week.
Duration: January 2, 2019 to March 29, 2019
Salary range: $26.54 to $28.57 per hour
Locations: Hwy 401 and Victoria Park Ave.

How to Apply:

If you are interested, please quote Reference 149-18 and send your resume with a cover letter to

Saniyah Farid
Manager, Staffing & Orientation
COSTI Immigrant Services
1710 Dufferin Street Toronto, M6E 3P2


Fax: 416-658-8537

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions

Thank you to all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone inquiries please.

How to apply: 

Please quote Reference #149-18 and send your resume with a cover letter to:

Saniyah Farid
Preferred contact method: