General Counselllor

Job city: 
760 College Street, Toronto
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, April 6, 2021 - 11:30pm
Job terms: 


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at

This is a part-time Union position scheduled to work 26 hours per week
(Mondays, Tuesdays and Wednesdays 8:30am – 4:30pm)
(Saturdays 9:00am – 2:30pm)


• Provides intake, assessment of client needs and development of both short and long term counselling and orientation services to newcomers, particularly refugees and newcomers from South America.
• Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention and supportive counselling services.
• Organises and facilitates group orientation sessions.
• Provides follow-up to clients.
• Advocates and promotes the programs and services of the agency.
• Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
• Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.
• Performs other duties as required.


  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling. This includes:
    • Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),
        crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary).
      • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
        • Initial and post settlement health needs e.g. Canada’s food guide, Elder Abuse, finding a doctor;
        • Financial issues e.g. income supports, power of attorney;
        • Safety e.g. fraud prevention, fire prevention;
        • Seniors housing options, tenant rights, subsidized housing;
        • Citizenship preparation.
  • Must have previous experience in working with clients from South America.
  • Thorough knowledge of settlement issues facing refugees and new immigrants.
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
  • Demonstrated experience organizing and facilitating groups is essential.
  • Must be able to communicate in Spanish or Portuguese.
  • Demonstrated experience with virtual platforms (Zoom, Google Meet, GoToMeetings).
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of CIS v2, iCARE database, Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
How to apply: 

Priority consideration will be given to those on Notice of Recall.

Qualified candidates are invited to submit their resumes and cover letters as one file, by clicking on the below link: