Follow-Up Support Worker

Job region: 
Greater Toronto Area
Application Deadline: 
Monday, October 3, 2022 - 11:45pm


This position provides mobile case management services for previously homeless clients to enable them to stabilize their housing situations and live independently.

This is a union position scheduled to work 35 hours per week.


• Delivers programs/services to recently housed and formerly chronically homeless (Streets to Homes) participants within the City mandate and closely collaborates with City staff and service providers.
• Provides escort, home visits, and off-site services using public transit to deliver post housing stabilization services.
• Provides case management planning, supportive counselling, crisis intervention and information and referral services.
• Advocates and mediates with landlords, OW, ODSP and others on behalf of clients.
• Enables clients to establish and maintain links with appropriate services including services relating to general health care, addiction treatment, mental health care, ID and document replacement services, volunteer opportunities, job placement, and job training.
• Provides life skills training in areas including landlord and tenant rights and responsibilities, budgeting and housekeeping.
• Records client and service data in CIS, the agency database and in TGRIP, City of Toronto portal, completes narrative reports.
• Provides eviction prevention services, including informal mediation, access to emergency resources. Accesses long-term housing opportunities for clients.


• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience working within the Housing Help Sector utilizing the Housing First model of service.
o Demonstrated experience in housing search, housing applications, and connecting with landlords.
o Demonstrated experience of completing financial housing support application (HSF, OESP, LEAP, Bridging Grant and TTHAP etc.)
• Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications.
• Demonstrated ability to provide case management to homeless or at risk of homelessness marginalized clients with complex needs who live with the impact of poverty, mental illness and substance use.
• Must be able to work evening and weekend hours when required.
• Strong skills in landlord recruitment and mediation, and client advocacy.
• Previous experience in supportive and motivational counselling.
• Demonstrated experience delivering workshops on Residential Tenancy Act and other housing-related topics.
• Strong understanding of market rent and subsidized housing systems and policies.
• Knowledge of specific issues facing refugees and immigrants, race relations, gender, abuse survivors and mental health.
• Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data-entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Knowledge of a second language would be an asset.
• Must be fully vaccinated against COVID-19 or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

LOCATION: Sheridan Mall, 1700 Wilson Avenue, Suite 114, Toronto
START DATE: October 4, 2022
SALARY RANGE: $47,790 to $51,435 + benefits
POSTING DATE: September 20, 2022
CLOSING DATE: October 3, 2022

Priority consideration will be given to those on Notice of Recall.

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #224-22 to the below link: