Family Services Counsellor – Community Engagement

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, October 2, 2020 - 12:00pm
Job terms: 
Full-time contract


Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: Leaders in building strong and supportive communities.

Mission: Supporting our growing communities to manage chang

Position Summary:

As a member of a multi-disciplinary team, under the general guidance of the Manager – Family Services and the Community Engagement Lead, the incumbent shall implement the joint initiative between Indus and Peel CAS to engage the South Asian Community in the Peel Region to ensure that programs and services are provided in a culturally responsive manner.


(but not limited to)

Peel CAS Collaboration

  • In collaboration with Peel CAS and as a SAATH South Asian Advisory Committee member, implement the culturally responsive collaborative wraparound service model
  • Gather input from key stakeholders to inform modifications to the service model
  • Implement the work plan for project activities including the evaluation plan and measurement indicators
  • Promote the service model within the broader community
  • Act as a bridge between Peel CAS and South Asian children, youth and families in person and on the phone
  • Attend in person alongside CAS, to conduct needs assessments and develop customized service plans
  • Support children, youth and family’s understanding of the role of CAS
  • Support CAS staff in navigating cultural issues that may be relevant to why CAS is working with the family
  • Act as liaison to South Asian clients engaged with CAS

Crisis Counselling

  • Provide crisis intervention and short-term supportive counselling and emotional support to families experiencing crisis
  • Assist clients experiencing crisis to assess their situation, provide information and assistance in naming appropriate strategies, and provide information and referral to appropriate community resources
  • Conduct assessment, intake and assume case management responsibilities
  • Complete risk assessments and assist in developing safety planning for clients and their children
  • Provide parenting support to clients impacted by domestic violence, family court and child protection system
  • Input client information into database, document accurate record of interventions and maintain up-to-date records of service delivery and client case files
  • Develop individually tailored safety and transition plans, goal setting, and problem solving and conflict resolution for clients at risk
  • Provide individual and group counselling and support services
  • Identify community resources and provide support
  • Organize and conduct case conferences for clients
  • Participate in community-based committees and collaborate with community groups to respond to clients’ needs
  • Liaise with community & network partners, agencies & groups to enhance working relationships & promote the organization’s services & programs
  • Plan, facilitate and coordinate the delivery of presentations and workshops
  • Maintain accurate data and input into Caseworks database and ensure all statistical and narrative reports are completed within assigned timelines
  • Participate in staff and team meetings, and professional development opportunities as required
  • Perform other duties and assist with other areas within Family Services as required.


  • Post-secondary degree in the human services field (social work, community work, child & youth studies, and human services) with three years of directly related work experience; or five years of directly related work experience
  • Demonstrated project and community development skills and experience
  • Comprehensive knowledge of and analysis in the area of child and youth issues
  • Well-developed knowledge and sensitivity of settlement, social and cultural issues and barriers experienced by women and children, who have experienced abuse and a demonstrated capacity to develop and implement programs to effectively respond to these issues and barriers
  • Knowledge of services and systems in sectors such as income security, housing, crisis services (shelter and counseling and legal services), immigrant and settlement services, mental health and healthcare
  • Knowledge of the criminal justice system, VAW/CAS, other relevant legislations and resources/support services available to women and children in the community
  • Demonstrated skills in client-centred case management service delivery, assessment and intervention, clinical writing, advocacy, conflict resolution techniques, mediation, anger management and non-violent crisis management
  • A strong understanding of and an ability to work within an anti-racist/anti-oppression framework
  • Ability to network & liaison with internal programs and external service providers & facilitate the development of partnerships
  • Self-directed, self-motivated and able to work independently and as part of a team
  • Ability to multitask while maintaining high level of accuracy in data collection
  • Solid interpersonal, administrative, organizational, problem-solving, decision-making, analytical and research skills
  • Demonstrated verbal & written English communication skills and a South Asian language e.g. Hindi, Punjabi, Tamil are required
  • Demonstrated cross-cultural communication skills with strong group facilitation and presentation skills
  • Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery
  • Computer proficiency in an MS Office environment, e-mail, internet and experience using a database system
  • Ability to work flexible hours including occasional evenings and weekends and from any Indus work-site.
  • Valid driver’s license and access to a vehicle
  • Current Criminal Record Check including Vulnerable Screening will be required

Status: Full-Time – 35 hours per week 8 month contract position, with the possibility of an extension)
Compensation: $25.00 per hour

Location: Mississauga, Brampton & Oakville

How to apply:

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically by 12:00 p.m. on October 2nd, 2020 to:


Please ensure your application email has the subject heading of “Family Services Counsellor – Community Engagement” - (insert your name)

Thank you to all interested applicants; however, only those selected for an interview will be contacted.