Family Court Support Worker

Job city: 
Mississauga
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, March 30, 2021 - 12:00pm
Job terms: 
Full-time

Overview

Job Position: Family Court Support Worker
Department: Family Services
Status: Full-Time – 35 hours per week
Location: Mississauga
Compensation: $26.00 per hour – plus a generous RRSP plan, group health benefits and professional development support

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary

The incumbent will work as part of a multidisciplinary team providing direct support (legal, referral and information) to victims of intimate partner violence who are involved in the family court system, counselling, advocacy, information and support services in crisis situations and/or dealing with the impact of violence in their lives in a positive, culturally responsive, constructive and supportive manner.

Responsibilities and Duties

Family Court Support

  • Complete risk assessments and assist in developing safety planning for the client and their children
  • Orient clients with family court procedures and processes, arrange for and/or attend court and legal appointments with client as necessary
  • Assist clients with legal aid applications, documenting history of abuse and all other legal forms
  • Support clients in navigating the family law, immigration and child protection systems
  • Provide referrals to clients for complimentary or alternative services that will support their family court process
  • Maintain knowledge of current and new legislation that pertains to all aspects of the family court system
  • Assist clients in accessing the Ministry of the Attorney General (MAG) website and resources
  • Develop and maintain good working relationships with referral agencies, crowns, lawyers, police and other outside professionals and advocate on the issues of sexual and domestic violence as it pertains to the Family Court process
  • Ensure that cultural interpreters are available as needed
  • Plan, develop, organize and provide educational workshops to clients, staff and community partners on the family court system
  • Provide one-to-one emotional and practical support to clients
  • Assist clients with identifying their needs, exploring options and resources, educating them on the issues of abuse and providing support to the families in order for them to make decisions and formulate plans
  • Develop individually tailored safety and transition plans, goal-setting, problem-solving and conflict resolution for clients at risk
  • Provide individual and group counselling and support services
  • Organize and conduct case conferences for clients
  • Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files
  • Participate in internal and external committees and collaborate with community groups to respond to our clients’ needs
  • Liaise with community and networking partners, agencies and groups to enhance working relationships and promote Indus’s services and programs
  • Plan, develop and facilitate groups
  • Be familiar with current community resources, provide options, refer and connect clients as needed
  • Complete and maintain case records including completing required documentation in a timely fashion

Mental Health Support

  • Provide legal information to SHIP clients navigating the civil, criminal, family court, ODSP and child welfare systems.
  • Conduct periodic follow up with former clients as per SHIP timelines for support.
  • Provide one-to-one emotional and practical support to clients experiencing trauma based mental health challenges.
  • Assist clients with identifying their needs, explore options and resources, educate them on the impact of abuse and provide support to the families in order for them to make decisions and formulate plans.
  • Develop individually tailored safety and transition plans, goal-setting, problem-solving and conflict resolution for clients at risk.
  • Attend, promote and provide assistance to designated community/outreach activities.

Crisis Counselling

  • Provide crisis intervention and short-term supportive counselling and emotional support to families experiencing crisis.
  • Assist clients experiencing crisis to assess their situation, provide information and assistance in naming appropriate strategies, and provide information and referral to appropriate community resources.
  • Conduct assessment, intake and assume case management responsibilities.
  • Complete risk assessments and assist in developing safety planning for clients and their children.
  • Provide parenting support to clients impacted by domestic violence, family court and child protection systems.
  • Input client information into database, document accurate record of interventions and maintain up-to-date records of service delivery and client case files.
  • Develop individually tailored safety and transition plans, goal setting, and problem solving and conflict resolution for clients at risk.
  • Provide individual and group counselling and support services.
  • Identify community resources and provide support.
  • Organize and conduct case conferences for clients.
  • Participate in community-based committees and collaborate with community groups to respond to clients’ needs.
  • Liaise with community and network partners, agencies and groups to enhance working relationships and promote the organization’s services and programs.
  • Plan, facilitate and coordinate the delivery of presentations and workshops.
  • Collect client feedback for continuous quality improvement.
  • Research, analyze and document program requirements effectively.
  • Complete all required statistical and narrative reports.
  • Participate in staff meetings and provide updates on caseload and program to other staff members.
  • Train and supervise volunteers and student placements.
  • Participate in staff development opportunities as appropriate.
  • Ensure compliance with the Indus’s policies, procedures, and protocols.
  • Perform other duties as required.

Qualifications and Skills

  • Bachelors of Social Work or equivalent.
  • An excellent working knowledge of and a minimum of 2 years’ experience in supporting clients who have experienced abuse.
  • A demonstrated knowledge/awareness of partner abuse, the dynamics of violence and abuse and the challenges faced by victims of domestic violence in the Ontario context.
  • Experience navigating the family court and intimate partner violence support systems.
  • Knowledge of the Child and Family Services Act, Family Law, Legal Aid and the Family Responsibility Office.
  • Demonstrated skills in case management, assessment and intervention, clinical writing, advocacy, conflict resolution techniques, mediation and domestic violence risk assessment.
  • Demonstrated experience in group facilitation, individual, crisis and anti-violence counseling and advocacy.
  • Understanding of criminal processes as they interact with the family court system.
  • Well-developed knowledge and sensitivity of settlement, social and cultural issues and barriers experienced by women and children, especially South-Asian women and children.
  • Solid interpersonal, administrative, organizational and problem-solving skills
  • Ability to maintain confidential records and documentation, in addition to writing objective and descriptive contact notes.
  • Ability to network and liaison with internal programs and external service providers and facilitate the development of joint service provider/partnerships.
  • Demonstrated verbal and written English communication skills and a South Asian language.
  • Computer proficiency in Windows Office suite, email, internet and experience using a client database system.
  • Sound knowledge of and experience in serving clients of diverse backgrounds, as well as clients with disabilities.
  • Vulnerable Sector Check will be required of the successful candidate.
  • Valid Driver’s License with reliable transportation.
  • Ability to work flexible hours including evenings, weekends and to work from any Indus work-site.

How to apply

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to hr@induscs.ca by 12:00pm, March 30th, 2021. Please ensure your application email has the subject heading of “Family Court Support Worker - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.

How to apply: 

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to hr@induscs.ca by 12:00pm, March 30th, 2021. Please ensure your application email has the subject heading of “Family Court Support Worker - (insert your name)’

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