Drop-In Community Support Worker

Job city: 
Job region: 
Central Ontario
Application Deadline: 
Friday, September 13, 2019 - 11:45pm
Job terms: 
Full-time contract


Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation and trauma histories. We work to create spaces and relationships where women and trans people, in all their diversity, are supported, valued and respected. Sistering has been working with this community for nearly 40 years, and now includes a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment, and a Social Enterprise Initiative, Spun Studio.

The 24/7 Drop-in services address the basic needs for food and rest, shower and laundry, social and recreational activities, support with housing, income and safety, as well as health needs such as primary care, addictions support and supportive counselling.

Position Summary:

The Community Support Worker-Drop In (CSW) will be responsible for supporting the day-to-day functions of the 24/7 Drop In. The CSW will work as part of a team to provide practical support, case support and advocacy to participants from a client-centred, trauma informed, harm reduction, anti-oppressive perspective.



  • Work productively and collaboratively within a team to ensure the smooth day-to-day operations of the 24/7 Women’s Drop In
  • Provide programming and supports within a low-barrier, harm reduction, trauma informed framework
  • Provide practical support to women such as assisting with meal preparation and service, distribution of donations and facilitating the use of shower and laundry facilities
  • Provide individual support to women using case support, informal counselling and traumainformed interventions
  • Deliver harm reduction programming and participate in the distribution of kits and information related to safer drug use
  • Provide support to women who are withdrawing from alcohol and other substances
  • Provide information, community referrals and resources to participants related to topics such as sex work, mental health, addictions, health and housing
  • With team members, develop, and deliver programming that is responsive to the needs of participants
  • Facilitate small and large group work
  • Identify, intervene and effectively deal with emergency, crisis and conflict situations
  • Ensure that the Drop In space is clean, well maintained and organized
  • Supervise placement students and volunteers
  • Provide direction and support to participant cleaners and kitchen assistants
  • Assist with early morning drop off and unloading food orders and supplies where necessary


  • Facilitate and ensure consistent and clear communication across all 3 shifts of the 24/7 Drop In and across the organization
  • Maintain petty cash
  • Assist in the implementation of appropriate program evaluation tools
  • Complete program evaluations and participate in priority setting for Sistering
  • Write reports, maintain up to date files, and prepare daily and monthly statistics
  • Participate in staff meetings, daily log meetings and agency committees
  • Occasionally assist with the purchase and maintenance of program equipment and supplies
  • Participate in regular supervision meetings with the Drop In Coordinator

Advocacy and Community Building:

  • Advocate on behalf of women within Sistering and with other agencies
  • Collaborate with service users to identify directions and methods for social change
  • Develop and engage in advocacy in order to address systemic issues of homelessness and poverty with an emphasis on sex worker rights and consumer survivor issues and rights

Other duties as assigned


  • At least 3 to 5-year work experience in low barrier drop in settings
  • Demonstrated knowledge of substance use and solid experience in developing, facilitating and supporting harm reduction programming
  • Thorough understanding of and experience working in programs serving women with complex intersecting needs including homelessness, mental health issues, addictions and histories of trauma
  • Strong understanding of client-centered, trauma-informed, low barrier and anti-oppression practices
  • Understanding of peer led model of engagement and interest in working with peer workers
  • Proven ability to provide case support and advocacy to women from a feminist and antioppressive perspective
  • Thorough knowledge of and experience with community-based resources and services including shelter support, housing, legal, income support, health, mental health and settlement
  • An understanding of systems that cause and support homelessness, poverty and marginalization
  • Strong communication skills, both written and oral
  • Highly developed interpersonal skills and ability to build effective relationships with participants, team members and community partners
  • Skilled in crisis intervention, de-escalation, conflict resolution and group facilitation
  • Strong problem-solving, team building and priority setting skills
  • Ability to work in a fast paced and demanding work environment
  • Educational background in social work/social services/human services work or equivalent education and lived experience
  • Additional languages besides English an asset
  • Proficient with Microsoft Office Suite and experience using pirouette, SMIS or similar database an asset

Work Conditions:

The CSW works in the Drop-In with occasional external accompaniments. The program is a 24/7 operation. Working in the Drop In may require some physical effort (walking around Drop In/between floors, lifting and standing during meal serving). There may be the risk of exposure to potentially unpredictable behaviours and situations. The 24/7 Drop In is a pet friendly facility and employees will be expected to be in the proximity of animals.

Term: Four-Month Contract (September – December, 2019)
Shifts: Five Evening Shifts: 4:00 pm – 11:30 pm on Monday to Friday, with One Weekend rotation (Saturday and Sunday) Every Four Weeks
Hourly rate: $24.95 per hour
Location: 962 Bloor Street West and Occasional accompaniments in the community

How to Apply:

Please submit cover letter and resume to:

Melody Grant
962 Bloor Street West
Toronto, ON M6H 1L6

Email: mgrant@sistering.org

Subject Line: Drop In CSW Four-Month Evening Position

Sistering is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, Tina Cai, Human Resources Coordinator, by email tcai@sistering .org, or phone at 416-926-9762 ext. 242

Thank you to all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries.