Director, Programs & Strategic Initiatives

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Sunday, September 18, 2022 - 9:00pm
Job terms: 


The Director, Programs & Strategic Initiatives is a newly-established senior leadership position created to support NYWC’s strategic priorities and program expansion goals. The Director, Programs & Strategic Initiatives has primary responsibility for the operational success all NYWC programs and services and for providing effective leadership with a goal to sustaining a cohesive, motivated service delivery team. The Director, Programs & Strategic Initiatives will be the key external face of NYWC in the community. The position reports to the Executive Director.

NYWC responded to the devastating impact on women and gender-marginalized individuals of the COVID-19 pandemic with multiple pivots to service delivery and the introduction of new initiatives that enhance and complement core programming. We are currently evaluating our response to better understand its impact and gain insight into service gaps and opportunities to address them. The Director, Programs & Strategic Initiatives will play a primary role in envisioning, conceptualizing, developing and operationalizing innovative programs that are responsive to emerging needs that align with our mission and values and further our strategic priorities.


Program Leadership (40%)
• Oversee all aspects of NYWC programs and services, including program design, development, planning, implementation, monitoring and evaluation.
• Develop new program initiatives that respond to emerging community needs while reflecting NYWC’s mission and values and advancing its strategic priorities.
• Develop long-term program goals and successfully implement annual program and service objectives.
• Establish consistent, objective program performance and service delivery standards of accountability.
• Conduct ongoing evaluation activities to measure effectiveness, impact and progress on objectives.
• Manage program budget(s); provide input into development of annual organizational budgets.
• Lead records management and maintenance of comprehensive program and client documentation.
• Facilitate initiatives that reduce barriers to access and active participation in programs and services.
• Identify and stay abreast of community needs to support program development and enhancement.

Team Leadership (40%)
• Recruit, hire and manage program personnel, ensuring that we have the right people in the right roles and that they are supported in the work that they are doing.
• Evaluate alignment of staffing structure with program and service delivery needs; identify and implement strategies to address system service gaps.
• Evaluate team skills and experience; implement a professional development program to address gaps.
• Work with staff to develop objective performance measurements to ensure consistent, high-quality evaluation, instill accountability, and empower staff to elevate their level of responsibility.
• Assure quality of services through vendor performance tracking and relationship management.

Community Leadership (10%)
• Serve as an ambassador for NYWC and its programs and be the face of NYWC in the community.
• Represent NYWC on external networks and groups where participation supports objectives.
• Establish partnerships to enhance NYWC’s ability to meet current and emerging community needs.

Administration (10%)
• Liaise with funding partners; prepare and submit funding reports and applications as required.
• Work with the executive director to identify new funding opportunities and prepare submissions.
• Ensure timely, accurate and complete entry of program data and effective records management.
• Ensure compliance with, and support development of, organization policies and procedures.
• Any other duties as assigned


• Post-secondary degree in a relevant discipline and/or extensive experience in a related field
• Minimum of three years’ experience in social service program planning, oversight and evaluation
• Minimum of three years’ experience in progressive team management and leadership
• Demonstrated results in leading, motivating, supervising, developing and evaluating staff teams
• Proficient in using technology to develop and implement program evaluation systems
• Highly proficient at managing competing priorities and successfully meeting key objectives
• Strong ability to analyse quantitative and qualitative data and apply it to improve results
• Proficient in Microsoft Office Suite and comfortable learning new computer applications
• Skilled at troubleshooting, escalating and resolving issues in a solutions-focused, positive manner
• Team player with a proven track record in building strong, positive professional relationships
• Demonstrated knowledge of women’s issues, including gender-based violence and domestic violence
• Commitment to diversity and inclusion and to working within a feminist, anti-oppression framework
• Integrity, sound judgment, tact, discretion and a healthy sense of humour and fun
• A clear vulnerable sector check is required
• All staff are required to be fully vaccinated in accordance with NYWC’s COVID-19 Vaccination Policy

Annual compensation range is $67,104 – 81,290, plus benefits

NYWC is committed to diversity and inclusion. We encourage applications from equity-seeking and historically marginalized communities.

How to apply:

Please apply with a cover letter and resume via Charity Village at

North York Womens Resource Centre