Director of Programs and Services

Job region: 
Greater Toronto Area
Application Deadline: 
Friday, April 23, 2021 - 5:00pm
Job terms: 


Position : Director of Program and Services
Salary : $80,000 - $90,000 annual
Reports To: Executive Director
Hours: Full- time(35 hours/week)

North York Community House (NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty in order to build strong, vibrant communities. We support newcomers to Canada, children, youth and their families, seniors, and local residents in becoming active and engaged citizens, who are able to thrive and become leaders in their own lives and communities.

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn, grow and innovate while dealing with the challenges of this new reality.

Position Summary

The Director of Programs and Services is a member of NYCH’s senior management team, which oversees the implementation of the strategic plan, develops responses to emerging trends and issues in the community, and provides leadership to the organization. This role oversees all aspects of NYCH’s programs and services for newcomers to Canada, children, youth, seniors and families, and the effective implementation and use of NYCH’s data and evaluation systems. The Director of Programs and Services directly supervises a team of program managers and works closely with the operations team.

The ideal candidate is excited about working with their team to continually build on the quality and reach of our work and explore new, innovate ways of serving the community. They have a collaborative, team-oriented and flexible working style, and love motivating and supporting people to grow individually and as a team. This person is passionate about creating a lasting impact in the community and can use lessons learned from working through the pandemic to do so.

Main responsibilities

  • Lead the development and growth of impactful, responsive programs and services, including settlement support, language classes, employment and mentorship programs for newcomers to Canada, and programs for youth, children, seniors and families in under-served neighbourhoods
  • Lead program team to ensure successful implementation and completion of objectives within the strategic plan, including in the areas of advocacy, innovation, data and technology
  • Stay up-to-date on changing policies, demographics, and community needs to ensure programs and services address gaps, challenges and opportunities
  • Enhance service delivery models, building on latest research and promising practices that are strengths-based and people-centred
  • Lead ongoing development of blended (in-person and online) models to ensure access to a complementary range of program and service options
  • Oversight of program planning, evaluation, reporting, budgeting for programs and services for newcomers to Canada, children, youth, seniors and families
  • Secure funding for programming listed above (including identification of grants and development of funding proposals)
  • Supervise program managers, providing coaching and support, and work with strategic initiatives team to foster a collaborative, healthy and efficient work environment
  • Support and contribute to anti-oppression, equity and inclusion work with team and across NYCH
  • Lead implementation and maintenance of data collection and program evaluation systems and processes; ensure managers and staff are trained accordingly, required data and evaluations are collected, secured and analyzed appropriately, and systems are monitored and updated regularly
  • Develop budgets (with Director of Finance), and work with team to manage their respective program budgets
  • Build and maintain relationships with key partners, ensure NYCH is strongly represented at key networks and coalitions
  • Lead and support internal collaboration across program and strategic initiatives teams and with operations team, including HR, finance, IT, communications and volunteer functions
  • Develop and maintain strong relationships with funders; ensure timely and accurate reporting, responses to requests, preparation for audits, etc.
  • Work with senior team to develop relevant program policies, procedures and processes; oversee policy implementation
  • Ensure implementation of risk management actions related to programs
  • Support and ensure staff involvement in NYCH fundraising campaigns, training and team building

Key Competencies and Skills

  • Passion for the work NYCH does, and an ability to use that passion to motivate others
  • Critical thinking and ability to recognize and act on broader organizational priorities
  • Curiosity for learning and using innovative approaches to respond to community needs
  • Able to remain current on emerging trends and concerns in communities, opportunities for partnership, and new practices
  • Orientation to professional development, embracing change, encouraging growth
  • Able to communicate clearly and effectively, and convey ideas to different stakeholder groups, constructively deliver and receive critical feedback
  • Strong competence in collecting solid evaluative data and research, and using data to better meet community needs and communicate impact
  • Anti-oppression knowledge and orientation; able to contribute meaningfully to organizational initiatives; model anti-oppressive behavior and ensure adherence to anti-oppression policies
  • Self-awareness, self-development, accountability; can communicate and model this to others
  • Coaching for professional development, leadership and team building

Qualifications and Experience

  • Minimum level of education required is a bachelor’s degree in social work, social sciences or related field
  • A minimum of 5 years’ management experience the nonprofit sector
  • Demonstrated experience in the immigrant and refugee serving sector including a strong understanding of immigration laws, policies and programs, and issues facing newcomers
  • Strong leadership experience with management-level teams using an approach that fosters individual and team strengths and development
  • Demonstrated leadership in developing impactful, high quality programs and services
  • Knowledge and experience implementing data and evaluation systems, leading others to ensure solid data and evidence are collected and analyzed
  • Experience using online tools and platforms to enhance and complement in-person service
  • Experience developing and managing program budgets, identifying funding needs and opportunities
  • Proven skills in developing and writing successful funding proposals and producing funder reports
  • Strategic and effective partnership building skills
  • Experience building and maintaining positive relationships with funders at different levels of government, and with foundations

Additional Requirements

A successful clearance of a police reference check will be required

Working Conditions

Typical working hours are 9:00 am to 5:00 pm, Monday to Friday, with somewhat regular requirement to work additional hours, occasionally during evenings and weekends.
Required to travel within the GTA to other NYCH and community sites, network/coalition meetings, conferences, etc. as required (when in-person meetings are safe and permitted).

How to apply: 

Please submit cover letter and resume by: Friday, April 23, 2021 at 5:00 p.m.

Director of Programs and Services – Hiring Committee, North York Community House
Please click on this link to apply :

NYCH is committed to equity and creating a respectful and inclusive work place culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, LGBTQ2S+, people of colour, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please let us know in advance and we will work with you to meet your needs.