Digital Literacy Specialist

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Monday, April 26, 2021 - 12:00pm
Job terms: 
Full-time contract

Position Summary

The primary purpose of the Digital Literacy Specialist is to equip vulnerable newcomers with basic digital/technical skills and access to hardware required to participate in remote services and stay connected during Covid-19 and beyond. The Digital Literacy Specialist will assess client needs and adapt existing digital literacy training resources designed for English learners to meet the needs of KEYS clients and for a remote delivery context. They will meet with participants individually or in small groups to provide a basic introduction and then deliver group sessions online. They will deliver training using plain language in a second language or with interpretation (i.e. to Arabic, Somali, Tigrinya, Swahili, Dari, or other) for individuals with limited knowledge of the English language.

The Digital Literacy Specialist will also support the implementation and use of remote service tools with staff and KEYS participants to facilitate improved connection/communication between staff and participants with digital literacy barriers without the need for in-person contact. They will provide IT support to immigrant services staff to facilitate effective online and remote service delivery.

Position responsibilities may change according to participant or program needs and funding.

Competencies Required

a. Ability to teach beginner computer skills to individuals with entry-level English language skills, no knowledge of computers and/or without a strong educational background
b. Ability to troubleshoot technical problems
c. Understand the challenges facing refugees and newcomers; knowledge of issues related to resettlement
d. Capable of communicating effectively with individuals learning English as a Second Language and working effectively with an interpreter
e. Knowledge of principles of Adult Learning
f. Demonstrate an ability to work with individuals experiencing discrimination, racism and culture shock
g. Ability to work with victims of war and trauma
h. Ability to counsel clients in a supportive, solution‐focused manner
i. Patience, flexibility and ability to multitask
j. Must treat all individuals with equal respect and interact in a tactful, supportive, professional manner while maintaining professional boundaries
k. Comfort working autonomously in off-site locations and promoting KEYS programs and services in those communities
l. Flexibility, creativity and effectiveness in working collaboratively in a multicultural team
m. Use discretion to deal effectively with sensitive issues; respond positively to challenges
n. Commitment to KEYS vision, mission and objectives


a. Post-secondary education in a relevant field or combination of education and relevant work experience
b. Minimum of two years’ experience in counselling, teaching, coaching or a related field
c. Proven technical knowledge & skills
d. Previous experience working with immigrants & refugees would be considered an asset
e. Proficiency in English. Proficiency in Arabic, Somali, Dari, Tigrinya, Swahili, or another language would be considered a definite asset.

Work Environment (Equipment, Demands and Hazards)

a. Office setting in Kingston with frequent travel to off-site locations within the KEYS catchment area
b. Professional appearance is required; casual business attire
c. 35 hours per week with occasional early morning or evening activities
d. Use of office equipment required: cell phone, photocopier, fax, computers, software specific to programs

How to apply: 

This competition will close at 12pm on Monday, April 26th, 2021
If interested, applications MUST BE emailed to:
Only those applicants selected for an interview will be contacted.

KEYS is committed to employment equity. We encourage members of the designated groups to apply and self-identify. KEYS is also committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities. To obtain a copy of this posting and job description in an alternate format or to request any accommodation please contact us directly through or by phone at 613.546.5559 TTY: 613.546.0511. Information received relating to accommodation requests will be addressed confidentially.