Crisis Worker Team Lead

Job region: 
Greater Toronto Area
Application Deadline: 
Sunday, March 7, 2021 - 11:45pm
Job terms: 
Full-time contract


Program Overview

Crisis Outreach Service for Seniors, Community Care
This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues.

What You Will Do

• Assess client needs and develop and implement a plan of care or service with short- and long-term objectives, with ongoing monitoring until clients can be discharged to more appropriate service providers.
• Provide short-term intensive crisis case management services which includes assessment, supportive counselling, referrals to community resources, long term planning, and follow up services when needed, to seniors with mental health and substance use issues and caregivers.
• Support clients whose needs cannot be met in the community to access acute care and/or emergency services and actively monitor and provide support services during and following hospitalization and work actively to facilitate discharges from local emergency departments.
• Provide consultation to the team and other service providers on concurrent disorders and harm reduction, including offering training on these topics when needed and participating in the Concurrent Disorders Support Services Network.
• Supervise and mentor practicum students.
• Work closely with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to plan follow up services for clients who have been hospitalized.
• Ensure the implementation of models of best practice and evidence-based practice.
• Offer training/workshops on topics such as concurrent disorders and the Mental Health Act.
• Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments.
• Through ongoing consultation with community agencies and the development of a close collaborative partnership of all local providers, actively build a continuum of care for seniors with mental health and addictions issues in the Toronto Central LHIN.
• Gather statistical and narrative information required for the service and organization.
• Promote the achievement of anti-oppression, community development, and harm reduction principles in the program.
• Train new crisis workers and provide shadowing opportunities.
• Mentor and support peers, volunteers, and/or casual staff.
• Offer training to WoodGreen staff in area(s) of expertise.

What You Bring to the Team

• Master’s Degree in Social Work (MSW) required.
• Current registration with the Ontario College of Social Workers and Social Service Workers.
• Two (2) years of demonstrated experience in crisis support, geriatric services, mental health and/or addictions or harm reduction services.
• Demonstrated leadership ability, including facilitation, conflict resolution, and problem-solving.
• Proven experience in developing and delivering training and workshops.

What Will Set You Apart

• Demonstrated experience in crisis support/intervention/risk assessment.
• Demonstrated experience supporting individuals with mental health and substance use issues, from a recovery, harm reduction, and client centered approach.
• Proven ability in case management and supportive counselling.
• Demonstrated advance knowledge of theory and practice of clinical social work/mental health with a focus on the older adult population.
• Demonstrated knowledge of Mental Health and relevant policies and legislation, such as the Mental Health Act and Personal Health Information Protection Act (PHIPA).
• Strong assessment, clinical skills, and application of therapeutic strategies.
• Effective oral and written communication skills.
• Demonstrated initiative and innovation in identifying areas for service improvement.
• Self-directed and independent, but also proven experience in working effectively as a team member in collaboration with other community professionals.
• Proven ability to minimize barriers through service delivery for low income seniors with mental health and substance abuse issues.
• Knowledge of issues affecting older adults and geriatric populations and resources available to support in Toronto.
• Comprehensive understanding and knowledge of the health sector and its related services.
• A thorough understanding of clinical practices and care models.
• Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary, interagency crisis service focused on older adults.
• Ability to practice harm reduction principles and strategies.
• Excellent documentation and evaluation skills.
• Applied computer skills (MS word, excel, and Internet), including case management software.
• Ability to communicate in a second language is an asset.