Crisis Support Worker (Arabic Speaking)

Job city: 
Application Deadline: 
Sunday, February 7, 2021 - 11:45pm

Job Title:
Crisis Support Worker
(Arabic Speaking)

Job Posting#

Report to:
Manager – Newcomer Settlement Programs

Position Type: Full Time

About the organization:

Punjabi Community Health Services (PCHS) is a pioneer community based not for profit, charitable organization. PCHS has been fulfilling the needs of the diverse populations for 30 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ sensitive organization.

About Position:

Crisis Support Worker position is funded by the Immigration, Refugees and Citizenship Canada (IRCC.) The primary responsibility of this position will be crisis assessment and provide immediate support to the newcomer families and refugees. The scope of this role includes but not limited to providing effective crisis intervention and stabilization to individuals experiencing a mental health crisis, responding to referrals from newcomer Settlement staff and providing timely crisis assessment, intervention and assistance in accessing or referring to internal or external community resources. The Crisis Support Worker will also provide consultation, assessment and recommendations to other Settlement Counsellors when there is an emergent mental health concern. Services are provided in accordance with the mission and established protocols of PCHS. The ultimate outcome of the program is to help newcomers become fully engaged in all aspects of Canadian life – social, economic, political and cultural.

Qualifications and Skills required:

• Degree or diploma in health services, social services or human services equivalent
• Evidence of very sound assessment, organizational and prioritization skills with the ability to work well in stressful situations
• Crisis intervention experience preferred
• Understanding and knowledge of the diverse communities with emphasis on the Arabic Community
• Understanding and knowledge of the mental health issues of immigrants and refugees
• Experience with newcomers and refugees’ mental health will be an asset
• Knowledge of Immigration Contribution Agreement Reporting Environment (iCARE) will be an asset
• Demonstrate verbal and written communication skills and the ability to communicate information to a variety of stakeholders effectively including presentation skills
• Excellent computer skills with advanced proficiency in Microsoft Office
• Familiarity with Cloud technology and Share-Point will be an asset
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Ability to work independently, as well as in a team


• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Fluency in Arabic language
• Current CPR and First-Aid certification

Key Responsibilities:

• Provide support to the newcomers and refugees and their families experiencing crisis
• Developing holistic crisis plans for the clients and their families, to mitigate and manage the immediate risks to their mental health
• Outreach and promotion of services to the target group
• One-on-one crisis support assistance to individuals/families
• Liaise with community support and partners (i.e. mental health service providers,) for client’s recovery and reintegration into the society, work with families, crisis intervention/prevention, advocacy, referrals to other services etc.
• Develop and implement best crisis management strategies in partnership with clients
• Maintain documentation
• Other related duties, as assigned

Hours: Full Time, 37.5 hours
(Some evenings and weekends work is required)

Position to commence: February 15, 2021

How to apply: 

Please submit resume by February 7, 2021 to the Hiring Committee at

Please add Job Posting # CSW-SP-023/2020-21 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at