Crisis Intervention Support Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, March 29, 2019 - 11:30am
Job terms: 

About Newcomers Centre of Peel:

Newcomer Centre of Peel (NCP) is a nonprofit, charitable, multi-service agency that assists the entire newcomer family in achieving settlement and integration in Canada. NCP is dedicated to providing accessible, quality services to newcomers with expertise in English language training, employability and business start-up, and comprehensive settlement services, including programs for children, youth, women, and seniors. Through innovation and a progressive attitude, NCP utilizes its broad of culturally competent services and community partners to support newcomers as they overcome settlement and integration issues


  • Able to work in a highly diverse and marginalized community, including newcomers and refugees, 2SLGBTQ+ communities, women, and youth.
  • Conduct psychosocial client intakes/assessments, crisis counselling, brief or short-term counselling and safety planning with newcomer and refugee individuals/families/couples as it relates to their settlement/crisis/mental health needs
  • Work closely with newcomer and refugee clients to prepare appropriate action plans in line with their needs and goals, in addition to documenting outcomes
  • Develop a.nd facilitate psycho-educational workshops for newcomer and refugee clients
  • Extensive experience supporting clients dealing with mental health and illness, crisis, suicidal ideation, non-suicidal self-injury, behavioural issues, family dynamic issues, domestic violence, relationship breakdown, anger management, identity crisis, and conflict resolution
  • Demonstrated ability to work from a culturally competent and feminist framework, and strong ability to advocate on client’s behalf
  • Liaise with social services agencies, mental health agencies, health care providers, and the Peel District School Board and Dufferin Peel Catholic District School Board in the Peel region
  • Facilitate relevant community outreach activities and promote Information & Orientation program’s activities and services
  • Prepare monthly and yearly statistical reports and input client data into iCARE, OCMS, and other internal databases
  • Maintain up to date, accurate, and confidential documentation capturing client interactions
  • Knowledge of newcomer and refugee needs, including applicable laws and legislation
  • Ability to work independently, as well as provide consultation and coordinate with an interdisciplinary team (i.e., staff, management, LINC teachers, community connections specialists, and settlement counsellors)
  • Manage a caseload of clients using a specialized case management approach
  • Attend departmental and committee meetings as required
  • Other duties as assigned


  • Masters of Social Work degree from a post-secondary institution or related education; registered member in good standing with the Ontario College of Social Workers and Social Service Workers
  • Minimum of 3-5 years related experience in a mental health care environment providing psychosocial client intakes/assessments, crisis counselling, brief or short-term counselling and safety planning with newcomer and refugee individuals/families/couples
  • Training in crisis intervention (i.e., Crisis Counseling: The ABC Model), trauma work, and Applied Suicide Intervention Skills Training (ASIST) and safety planning is an asset
  • Experience developing psycho-educational workshops and providing group facilitation for a wide demographic of newcomer clients
  • Strong knowledge of social services agencies, mental health agencies, health care providers in the Peel region and surrounding areas
  • Working knowledge of relevant software is required (e.g. Microsoft Word, Outlook, Excel, and PowerPoint); working knowledge of iCARE and OCMS (database systems) is highly recommended
  • Excellent written and verbal communications skills; second language is an asset
  • Excellent ability to maintain up to date and confidential records regarding client interactions
  • Strong organizational skills and ability to multi-task while maintaining high level of accuracy in data collection; strong understanding of confidential regulations
  • High level of knowledge regarding community and government resources to refer clients
  • A valid driver license and access to a vehicle is an asset

Hours: 35 Hours/Week
Start date: ASAP

How to apply:

Please forward your resume and cover letter and quote “Crisis Intervention Support Worker” on the subject line by Friday March 29, 2019 to:


In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status, place of origin and gender.

Newcomer Centre of Peel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you to all candidates for their interest, only those selected for an interview will be contacted.