Coordinator, Programs and Services

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, May 23, 2019 - 5:00pm
Job terms: 
Full-time contract


JobStart, a nonprofit agency serving the GTA since 1980, provides a range of employment, mentoring, training and settlement services to a diverse group of job seekers including adults, internationally trained professionals, newcomers to Canada, persons with disabilities, women, seniors, students and youth at three locations in Toronto. We also provide a range of recruitment services for employers. Our Mission: JobStart empowers clients and employers to maximize their potential through participation in a variety of career and personal growth programs and services.

Purpose of the Job:

To improve service access and efficiency for newcomers, particularly vulnerable newcomers with low education and low language skills, and those who have no knowledge, or limited knowledge about settlement services and other community services that are available to them. The project goals will be achieved by engaging a group of newcomers (catalysts) to identify gaps in the current outreach methods/systems used by settlement and other service providers, and to develop and implement an outreach strategy to address them. Active engagement with newcomers and partner organizations will be essential throughout the project period. Ongoing evaluation will be conducted to track project progress and its effectiveness.


  • Lead the implementation of phase two of the Collaborative Catalysts Partnership (CCP) Project
  • Establish and maintain close relationships with the catalysts and partner organizations; and facilitate the connections between the two parties to identify gaps in the outreach methods/systems that are used by the partner organizations
  • Coordinate the development and implementation of new outreach strategies that are developed to address the gaps that have been identified for the purpose of this project
  • Conduct periodical meetings with the catalysts and partner organizations to discuss project progress and to follow up on action items
  • Support and maintain the catalyst group consists of newcomer members who will be engaged throughout the entire project period
  • Create outreach materials and conduct outreach to recruit additional catalysts as required
  • Identify training needs for the newcomer catalysts, assist in the curriculum development to build the capacity of the catalysts, and deliver/facilitate training sessions
  • Design and implement a project evaluation and monitoring framework to regularly track and monitor project progress, and to capture project outputs and outcomes
  • Ensure all information is collected and recorded as per agency, funder requirements; submit narrative reports periodically


  • Degree in Social Science, Immigration and Settlement, Adult Education, or related programs
  • Demonstrated 2+ years’ experience in project management and leading projects that involve multiple stake holders. and engagement with the community
  • Extensive knowledge of issues related to immigration and settlement, and understanding of human service system in Toronto
  • Strong research and analytical skills with experience in community-based research
  • Sales, recruitment, marketing skills and experience in reaching and engaging hard-to-reach newcomer populations
  • Excellent interpersonal skills with the ability to facilitate group discussions, establish and maintain close relationship with stakeholders, and manage conflicts
  • Excellent English communication skills, with demonstrated ability to present complicated information in a clear manner in both writing and speaking
  • Experience in program evaluation and performance measurement
  • Superior organizational skills and detail-oriented with the ability to take initiative to manage competing priorities to meet deadlines and targets
  • A team player who can work collaboratively in a team setting and independently
  • Advanced skills utilizing all Microsoft Office Applications including Outlook, Power Point and Excel, and databases

How to Apply:

Send Letter of Interest and Resume to:

Yasmeen Tian, Manager, Programs and Services


Fax: 416-253-2700

Thank you to all applicants, however, only those candidates to be interviewed will be contacted (No phone calls please).