Content Specialist

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Friday, September 18, 2020 - 5:00pm
Job terms: 
Full-time contract


OCISO - Ottawa Community Immigrant Services Organization supports immigrants through the journey of making Canada their home by providing creative and responsive programs that are culturally and linguistically appropriate, by building community through mutual respect and partnerships, and by fostering healthy and inclusive spaces for open dialogue and healing.

About Refugee 613

Refugee 613 is a communications organization created by a network of service providers, refugee sponsors and community volunteers. We provide our partners and the public with information, connection and inspiration to improve the welcome and integration of refugees. As part of our commitment to actively work to dismantle systemic racism, we are in the process of ensuring equity and inclusion are embedded in all our internal practices and services. Our small, energetic and diverse team highly values life experience, curiosity and creativity. We work hard, laugh a lot and care deeply about what we do.

Position Summary:

Refugee 613 is looking for talented communicators to help us with the rapid launch and scaling of the Community Information Exchange, a suite of exciting new digital services to help newcomers get the information they need to stay healthy and safe during COVID-19. The Content Specialist will lead our digital storytelling, writing and editing a wide variety of content to help bridge the gaps in information for newcomers.

Reports to: Director, Refugee 613


  • Write and edit digital content, including video scripts, social media content, infographics and web content, in a fast-paced environment with short deadlines
  • Develop and produce the CIE newsletter, including writing and soliciting content from stakeholders, editing and production
  • Collaborate with Refugee 613 team members to develop and implement content strategies for newcomer audiences
  • Perform other related duties as may be assigned
  • Demonstrate a commitment to OCISO’s culture of respect approach
  • This position is based in Ottawa, with a combination of on-site and remote work locations


  • A post-secondary degree from a recognized university or a college diploma, or equivalent practical experience in a professional setting
  • Strong writing skills: you know how to create crisp, clear and lively content with excellent grammar, spelling and style, within tight deadlines
  • Plain-language expertise: you know how to make complex topics easy to understand through clear writing and use of plain language
  • Experience with digital storytelling for diverse audiences: you have experience writing or producing content for newcomers
  • Excellent strategic communications skills: you know how develop and implement strategies to meet audience needs on a variety of platforms
  • Experience working with people from diverse cultural and linguistic backgrounds
  • Highly organized and self-motivated: you successfully manage your workload to prioritize tasks and meet deadlines
  • Ability to work with a small, passionate team in a sensitive, respectful manner
  • Excellent verbal and written English is required, proficiency in a second language is considered an asset
  • Experience with Microsoft Office and G-Suite tools required; Experience with Adobe Suite, Hootsuite, Zoho and/or other graphic design, CRM or video/audio editing technology is an asset

Term: Full-time, 35h/week - September 2020-March 2021
Salary Range: $54,600-$56,400 annually.

How to Apply:

Please send the following documents by 5:00 p.m. on September 18, 2020 to:

Halimah Shaw, H.R. Administrator


Special Notes:

We will be assessing your cover letter as an example of your communications skills. Please use your cover letter to demonstrate exactly how you meet the specific qualifications listed above, in less than 250 words. Please do not simply summarize the work history listed in your resume.

Please ensure your application files are named as follows:

  • A cover letter with the following file name: NAME_ContentSpecialist_CoverLetter
  • A resume with the following file name: NAME_ContentSpecialist_Resume

If you would like clarification on any of the criteria, please email us with the position title in the subject line. Please keep your inquiries brief; this is not an invitation to expand on your application, nor is it an opportunity for a pre-interview.

We value diversity. We encourage applications from qualified people of all backgrounds, including women, members of visible minorities, newcomers, Indigenous peoples, and persons with disabilities.

OCISO is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, OCISO will endeavor to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the HR Administrator upon scheduling your interview.

Thank you to all applicants for their interest; however only those candidates selected for interviews will be contacted.