Content Coordinator (NewYouth)

Application Deadline: 
Sunday, August 20, 2023 - 5:00pm


Content Coordinator (NewYouth)
(Temporary: up to 18 months)
Ontario Council of Agencies Serving Immigrants - OCASI
Toronto, Ontario


The Content Coordinator (NewYouth) is a member of the Content Team that develop and maintain a complete suite of high quality, reliable and interactive settlement information and orientation websites. These sites are where newcomers to Ontario have been finding high-quality accessible settlement information that is written in plain, easy to understand language.

The Coordinator will have a commitment to and awareness of equity, access to services, anti-racism and anti-oppression, gender-justice and anti-poverty as it relates to immigrants and refugees. This position leads the development for the achievement of the content and project goals for New Youth. The Coordinator works closely with the Tech team members to ensure the ongoing growth and development of the websites. This position reports to the Senior Manager, IT and Digital Services.


● Research and write settlement-related articles and guides in a web-friendly format and edit existing content in clear language, with strict attention to accuracy, detail and accessibility
● Participate in building and maintaining relationships with a variety of nonprofit and government organizations to acquire content that is relevant to newcomers to Ontario
● Work in cooperation with other youth serving community agencies gathering information to determine the content focus and client needs
● Collaborate in the development and execution of a content strategy; define content standards, including an official Style Guide standard; facilitation of proper content posting and promotion of such content; and participate in the content production process and schedule for online publishing
● Collaborate in monitoring the external environment and competitive position of the websites; develop a content strategy appropriate to each online presence
● Contribute to strategic planning and evaluation of all websites
● Supervise student staff or co-op students, in consultation with Manager
● Contribute to cross-team initiatives, work with members of other teams to ensure seamless service to client groups and partners
● Make recommendations for technical and design site improvements
● Fact-check content regularly and edit articles for accuracy; fix dead links
● Provide editorial and writing support to staff for internal and external communications
● Support websites outreach and strategic partnership initiatives; including social media
● Participate in marketing and social media campaigns and strategies that ensures brand consistency in marketing and social media messages by working with various organizations teams
● Take the lead in special NewYouth related projects (tool development, video production, etc.)
● Contribute to the development of funding proposals
● Provide back-up and support to discussion forums
● Contributes to a healthy and safe environment for oneself and others and complies with all safe working procedures and instructions including OCASI’s policies and procedures
● Create a safe and supportive learning environment
● Uphold OCASI’s basic principles for the workplace environment including commitments to the needs, directions and concerns of immigrants and refugees and OCASI’s member organizations
● Embrace and actively uphold OCASI’s mission, equity, access, anti-racism and anti-oppression principles
● Acknowledge, appreciate, and encourage individual differences and value people for their skills, competencies, and contribution to OCASI’s continuing success
● Maintain updated knowledge base of issues related to all aspects of the newcomer settlement process
● Other duties as required


● Relevant post-secondary diploma or degree (e.g. social science, social work, communication, community development, immigration & settlement studies) or equivalent acceptable combination of education and experience working in the non-profit sector
● Minimum of 3 years of experience working as a coordinator in a non-profit or community-based agency; and experience working in a newcomer direct service information and referral environment, preferably in the areas of settlement
● Knowledge and understanding of im/migrant and refugee sector issues, settlement processes/issues, barriers and information needs of newcomers
● Understand the fundamentals of information and referral provisions as it pertains to human services in Ontario
● Ability to determine the type, quality and quantity of content needed for the websites as well as good editing skills
● Basic understanding of clear language and design as it pertains to web content
● Ability to identify emerging trends and measure effective service outcomes; strong research skills
● Proficiency with computers and Internet including familiarity with social media, community internet technologies and online discussion forums
● Hands-on experience in web content management system with writing content in HTML; familiarity with web-based content applications
● Ability to be professional and maintain respectful communication
● Collaborative team player with strong interpersonal and relationship-building skills
● Detail-oriented with strong organizational skills and the ability to meet tight deadlines and demanding schedules
● Good judgment, problem solving and conflict resolution skills
● Ability to work both independently and as part of a team environment


● Salary is $52,501 plus benefits, unionized with Unifor Local 87M
● This role is currently eligible for a flexible and hybrid work arrangement, pursuant to OCASI policies and guidelines

How to apply: 

Please send a cover letter and resume with the subject line: Content Coordinator (NewYouth) by August 20, 2023 to: Hiring Committee, OCASI at OCASI is committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodations.
We thank all applicants for applying; however, we regret only the candidates selected for an interview will be contacted. No telephone inquiries please.

All applicants must be legally entitled to work in Canada. As per current OCASI OCASI will primarily be using email to communicate with you for all job competitions. It is your
responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Should it be determined that any background
information provided was misleading, inaccurate or incorrect, OCASI reserves the right to discontinue with the consideration of your application.