Community & Stakeholder Manager

Job city: 
Job region: 
Eastern Ontario
Application Deadline: 
Friday, September 18, 2020 - 5:00pm
Job terms: 
Full-time contract


OCISO - Ottawa Community Immigrant Services Organization supports immigrants through the journey of making Canada their home by providing creative and responsive programs that are culturally and linguistically appropriate, by building community through mutual respect and partnerships, and by fostering healthy and inclusive spaces for open dialogue and healing.

About Refugee 613

Refugee 613 is a communications organization created by a network of service providers, refugee sponsors and community volunteers. We provide our partners and the public with information, connection and inspiration to improve the welcome and integration of refugees. As part of our commitment to actively work to dismantle systemic racism, we are in the process of ensuring equity and inclusion are embedded in all our internal practices and services. Our small, energetic and diverse team highly values life experience, curiosity and creativity. We work hard, laugh a lot and care deeply about what we do.

Position Summary:

Refugee 613 is looking for talented communicators to help us with the rapid launch and scaling of the Community Information Exchange, a suite of exciting new digital services to help newcomers get the information they need to stay healthy and safe during COVID-19. The Community & Stakeholder Manager will lead the project’s online engagement and community-building activities. They will provide daily management and moderation of a new online group, find and share content aimed at newcomer audiences, foster conversation and build engagement. They will conduct outreach to potential members and partners, support the project team with strategic advice and manage stakeholder relations on a daily basis. The Community & Stakeholder Manager will also support the Refugee 613 team in fulfilling its overall mission to improve the integration of refugees in Ottawa.

Reports to: Director, Refugee 613


  • Manage and grow a national online Facebook group for newcomers and service providers
  • Moderate the online discussions to ensure a safe, welcoming and equitable space
  • Lead stakeholder management and promotion of the Community Information Exchange
  • Identify potential new information resources relevant to newcomers
  • Support the Refugee 613 team’s related content production and promotion
  • Schedule content and compile social media analytics
  • Perform other related duties as may be assigned
  • Demonstrate a commitment to OCISO’s culture of respect approach


  • A post-secondary degree from a recognized university or a college diploma, or equivalent practical
    experience in a professional setting
  • Excellent listening skills: you know how to identify what your audience needs and respond with empathy
  • Experience building communities: you are warm and welcoming, while also strategic and organized
  • Experience managing social media accounts: you know how to find, create and schedule content that is useful and engaging
  • Experience working with people from highly diverse cultural and linguistic backgrounds
  • Proven ability to make complex topics easy to understand through clear writing and use of plain language
  • Highly organized and self-motivated: you can demonstrate how you manage your workload and prioritize tasks
  • Experience managing projects according to a defined schedule and deliverables
  • Ability to work with a small, passionate team in a sensitive, respectful manner
  • Excellent verbal and written English and French are required, as the online group will be bilingual
  • Proficiency in a third language is considered an asset
  • Experience with Microsoft Office and G-Suite tools required; Experience with Adobe Suite, Hootsuite, Zoho and/or other graphic design, CRM or video/audio editing technology is an asset.

Term: Full-Time, 35h/week - September 2020-March 2021

Salary Range: $52,700 - $58,200 annually.

How to Apply:

Please send the following documents by 5:00 p.m. on September 18, 2020 to:

Halimah Shaw, H.R. Administrator


Special Notes:

We will be assessing your cover letter as an example of your writing skills. Please use your cover letter to demonstrate exactly how you meet the specific qualifications listed above, in less than 250 words. Please do not simply summarize the work history listed in your resume.

Please ensure your application files are named as follows:

  • A cover letter with the following file name: NAME_CommunityManager_CoverLetter
  • A resume with the following file name: NAME_CommunityManager_Resume

If you would like clarification on any of the criteria, please email us with the position title in the subject line. Please keep your inquiries brief; this is not an invitation to expand on your application, nor is it an opportunity for a pre-interview.

We value diversity. We encourage applications from qualified people of all backgrounds, including women, members of visible minorities, newcomers, Indigenous peoples, and persons with disabilities.

OCISO is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, OCISO will endeavor to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the HR Administrator upon scheduling your interview.

Thank you to all applicants for their interest; however only those candidates selected for interviews will be contacted.