Client Support Worker

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, March 31, 2020 - 11:45pm
Job terms: 

Program Overview – First Step to Home, Community Care
First Step to Home (FSTH) is a transitional support program with housing for men 55 years and up who have been housing insecure or street involved, experiencing mental health and/or addictions issues, and geriatric challenges. First Step to Home provides transitional housing in furnished bachelor units as part of program participation. The First Step to Home team is comprised of health care professionals who work collaboratively, within a harm reduction and recovery based framework to support participants to make a successful transition to a more stable, healthier lifestyle.


  • Interact with individuals in the program in person, providing emotional support and feedback and encouraging and facilitating their participation in the program
  • Provide one to one support to individuals as outlined in their Coordinated Care plans, supporting the implementation of transactional case management activities including form filling and navigating formal systems
  • Monitor participants’ progress and well-being and assists the team in evaluating the effectiveness of Coordinated Care Plans, providing suggestions for modification as required
  • Inform goal setting and Coordinated Care planning process
  • Assist participants to function more independently while in the program and the community
  • Use the ADL/IADL tool on a regular basis
  • Engage in skill development to assist individuals to carry out activities of daily living such as grooming, hygiene, shopping, banking, and informal safety training and/or behavior management as outlined in Coordinated Care plans
  • Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities in the community that will meet the participants’ needs and provide support, guidance, and instruction to facilitate successful participation
  • Liaise with other service providers and the broader community on a regular basis to build and establishing networks
  • Recognize and assess potential aggressive behaviour or crisis situations and develop strategies to deal with such situations and inform team members and Management promptly when such incidents arise
  • Perform delegated tasks as directed by health care professionals, such as managing or administering medication to individuals in accordance with primary care instruction and within established policies and protocols
  • Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary
  • Assist with groups when appropriate
  • Complete and maintain documentation and case note entries efficiently
  • Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained
  • Provide input to the development of the program and participates in program evaluations


  • Social Service Worker diploma or PSW certificate with enhanced relevant training and experience in a community/residential support setting
  • Minimum two (2) years of demonstrated experience working with older adults and/or seniors with mental health, addictions issues, and street involvement

What Will Set You Apart

  • Ability to interact effectively with high risk, marginalized, and vulnerable individuals
  • Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills
  • Demonstrated ability in written, oral, and interpersonal communication skills
  • Demonstrated ability to work independently within established agency policies and procedures
  • Demonstrated ability in conflict resolution and crisis intervention skills
  • Demonstrated use of good judgment
  • Demonstrated competency with using computers, databases, and web-based applications
  • Knowledge of geriatric and aging issues
  • Knowledge of harm reduction approach
  • Knowledge of mental health act
  • Knowledge of community resources and various systems in Toronto

Full-Time, Non-Bargaining Unit
Work Hours: 35 hours/week
Salary rate: E7 - $39,389

  • Position 1: Mon-Wed 4pm-12am, Sat & Sun 8am-4pm
  • Position 2: Monday 4pm-12am, Thurs-Sun 4pm-12am
  • Position 3: Tues-Fri 9am-5pm, Saturday 1pm-9pm
  • Position 4: Mon-Thurs 1pm-9pm, Sunday 1pm-9pm

How to apply:
Submit your resume and cover letter, quoting the competition ##2020-138-CC in the subject line, to:
Email to:
WoodGreen is an equal opportunity employer.
WoodGreen Community Services are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our HR representative at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.