Client and Outreach Assistant

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, May 20, 2019 - 4:00pm
Job terms: 


The Client and Outreach Assistant position will provide administrative support to the language assessment and outreach staff at our Language Assessment Centre – Mississauga location.

Reporting to: LAC Coordinator


  • Attentively greets clients and visitors to the centre and ensures they are attended to in a timely manner
  • Answers phones promptly and minimizes messages going to voice mail.
  • Ensures that client phone messages are returned swiftly
  • Confirms client appointments and reschedules and rebooks appointments for cancelled or missed dates
  • Assist with outreach and promotion activities
  • Assist with preparing reports and documents
  • Performs a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures.
  • Provides timely information and refers visitors or calls to other appropriate staff.
  • Undertakes other duties assigned by supervisor


  • Professional communication skills, both verbal and written, to interact with a wide range of individuals in a wide range of situations which often require tact, diplomacy and discretion
  • Experience in customer service
  • Good interpersonal skills, cultural sensitivity, problem solving and self- managing organizational skills
  • Ability to communicate in other languages is an asset
  • Computer literate with proficiency in MS Outlook, MS Office and databases, and statistical record keeping
  • Sensitivity to the diverse needs of adult learners and the multicultural community
  • Strong interpersonal, problem solving and organizational skills
  • Provision of satisfactory Criminal Record Check required

Terms of Employment: Summer term
Start date: June 3, 2019
End date: August 2, 2019
Hours: Monday to Friday, 8:30 am to 4:30 pm
Hourly rate: $14 Per Hour + 4% vacation pay
Benefits: No
Location: Language Assessment Centres – Mississauga

How to apply:

Please submit your covering letter and resume to Human Resource Department via Career section of TCET’s website:

To apply please click here

Thank you to all applicants for their interest but will only be contacting those selected to attend an interview.